Hands‑on experience with some of the following:• Ticketing systems (ServiceNow, Jira, BMC Remedy or similar)• Device management tools (e.g., SCCM, Intune, or comparable platforms)• Active Directory user and group management, Group Policy• Microsoft 365 / Office applications and email administration• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non‑technical clinical and administrative staff.• If you are passionate about problem‑solving, customer service, and technology—and you want your work to directly support better healthcare for North Texas patients—this is your chance to make a meaningful impact in a fast‑paced, supportive environment.