Operate creatively within the framework established by LOréals enterprise Systems architecture, maximizing whats possible within the Omni Systems without disrupting cross-organizational systems Champion the full user journey not just how something is built, but how it launches, is maintained, and is experienced by the store associates, street teams, and community managers who depend on it daily Serve as a guide and thought partner to cross-functional stakeholders, translating business needs into technical solutions and educating partners on platform capabilities and limitations Stay resourceful and current by proactively exploring new developments, features, and best practices in technology, and the broader community to bring continuous innovation to the team Lead omni operational initiatives that drive efficiency, profitability, and a seamless experience across store, street, and community channels providing expertise on both employee-facing and customer-facing initiatives Establish and maintain clear, multi-channel communication across all levels of the organization; partner with the communications team to develop and deliver targeted content for stores, street teams, community managers, DMs, SBPs, and SAMs Manage the creation, implementation, and maintenance of omni support documentation including SOP, P&P manuals, and operational guides in Salesforce; assist in developing training materials and monitoring employee policies as new processes and systems are introduced across all channels Build strong cross-functional relationships with IT, CXS, Internal Control, Finance, Category Management, L&D, and additional business partners that may fall within L'Oreal umbrella to continuously improve field processes and service delivery Support the field through NET coverage answering calls, resolving operational questions, and monitoring Salesforce Chatter for store associates, street team members, and community managers-night and weekend availability Provide AD HOC support to RD/DMs with speed and accuracy Research operational issues and proactive hindsight with field and NOC business partners to identify expense savings, profitability opportunities, and process improvements Educate NOC business partners on store and street operations to enable more informed, field-aligned decision-making Attend and present at store and field leadership conferences and forums as directed by Omni Operations leadership Drive and execute ad hoc operations projects with a sense of ownership and urgency As a salaried, exempt team member, participate in a rotating NET shift schedule that will occasionally include evening and weekend coverage in support of business needs. Manage the Systems ServiceNow queues to support the field Manage new store activities related to systems and IT Manage in store L'Oreal IT activities Manage the flow of data between multiple systems Liaison with L'Oreal Run IT team to solve current issues impacting the field teams and disrupting sales Support existing systems including but not limited to GK POS, GK Mobile, Mosaic, OneSFA, SAP and Salesforce via ServiceNow tickets and ad-hoc requests.