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Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. The Information Technology Services (ITS) Department supports Westerns mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement.

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Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western has additional sites in Anacortes, Bremerton, Everett, Port Angeles, and Poulsbo. Western is recognized nationally for its successes, such as being named one of the top public masters-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Westerns greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.About the DepartmentThe Information Technology Services (ITS) Department supports Westerns mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.About the PositionAs a department of Western Washington Universitys Information Technology Services (WWU ITS), Academic Technology and User Services (ATUS) delivers programs and services to the entire university with a focus on end-user experience and academic/instructional technologies. The Director of ATUS oversees all units in ATUS, including student and employee Service Desks, Device and Computer Lab support, Classroom Services, Video Services/Digital Media Center, and the Center for Instructional Innovation.Reporting to the Chief Information Officer, the Director sets the vision for technology adoption, ensuring alignment with the universitys mission. As part of ITS senior leadership, the Director continually evaluates services and operations, leading improvements to meet evolving institutional needs.The position manages a $4M budget, balancing sustainability with innovation, and leverages departmental resources to maximize capacity. ATUS is comprised of 35 staff and about 100 student employees. The Director ensures the ongoing growth and development of ATUS employees, cultivating an ethic of care and building a culture that reflects the mission and values of ITS and WWU.Required Qualifications<ul><li>Bachelor's Degree</li><li>Five years of progressive management experience in supporting customer-focused technology services and direct reports, within a large, complex organization</li><li>Demonstrated ability to advance the application of technology to enhance ITS operations using a solutions-based mindset</li><li>Proven organizational, fiscal management, staff development and supervisory skills</li><li>Demonstrated ability to work collaboratively with technology users in a diverse environment</li><li>Superior oral and written communication skills</li></ul>Preferred Qualifications<ul><li>Master's Degree and seven years or more leading a technology support organization in higher education</li><li>Demonstrated experience managing IT Service Management tools, specifically Atlassian's Jira</li><li>Experience teaching instructional technology within higher education in the classroom and online</li><li>Enterprise project or portfolio management experience</li><li>Demonstrated ability to articulate an informed, nuanced vision for the application of innovative technologies like generative and agentic AI in an education setting</li></ul>Conditions of EmploymentAll employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to HR@wwu.edu if you need information regarding medical or religious exemption and applicable accommodations.This position requires a fingerprint background check.SalaryHiring range is $131,399 - $151,109/year depending on qualifications and experience. Though longevity position tops out at $170,818.Benefits InformationBenefits Overview for Administrative Professional Position.Application InstructionsApplication materials should address your experience related to the position responsibilities and the required and preferred qualifications.<ul><li>A cover letter describing your interest in the role and your approach to leadership.</li><li>A resume.</li><li>A 1-2 page statement responding to the following prompt:</li></ul>In this role, you will facilitate conversations with students, faculty, staff, and executive leadership about the use of generative and agentic AI at Western Washington University. Please describe your perspective on the benefits and risks of AI in higher education and how you would engage constructively with stakeholders who hold differing viewpoints.Closing DateApplication review begins March 25, 2026; position is open until filled.Western Washington University (WWU) is an equal opportunity employer. In compliance with applicable laws, WWU does not discriminate on the basis of race, ethnicity, color, national origin, age, citizenship or immigration status, pregnancy, use of protective leave, genetic status, sex, sexual orientation, gender identity, gender expression, marital status, creed, religion, veteran or military status, disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability, or any other characteristic protected by federal, state, or local law, in its programs or activities, including employment, admissions, and educational programs. See WWU's Policies on Prohibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.eduWWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3751 or 711 (Washington Relay).Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (The Clery Act). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Westerns campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of Student Life at student.life@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.

Western Washington University

Director of Academic Technology & User Services (ATUS)

Americans with Disabilities Act (ADA)

Animal Training

Artificial Intelligence (AI)

Atlassian JIRA

Budgeting

Communication Skills

Community Support

Compensation and Benefits

Customer Relations

Customer Support/Service

Digital Media

Digital Video

Educational Technology

Faculty Administration

Financial Management

Genetics

Higher Education

IT Service Management (ITSM)

Information Technology & Information Systems

Leadership

Legal

Management of Information Systems/Technology (MIS)

Military

News Reporting

Operational Audit

Operational Improvement

Organizational Skills

People Management

Presentation/Verbal Skills

Project Portfolio Management (PPM)

Regulatory Compliance

Scholarship

Service Delivery

Staff Development

Student Services

Sustainability

Team Player

Technical Support

Training/Teaching

User Interface/Experience (UI/UX)

Writing Skills

About Us: CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Field-Facing Engagement: You’ll work directly with users across the site, translating technical concepts into practical solutions and ensuring technology empowers every part of the operation.

Description:
CTG is seeking to fill a Technology Systems Specialist opening for our client. Location: Blaine, WA<h1>Overview</h1>Are you passionate about technology, thrive on variety, and love engaging with people? Join our Service Delivery Team as a Technology Systems Specialist, a role that puts you at the heart of digital transformation. You’ll be part of a team supporting a broad spectrum of technologies and working directly with end users, technical teams, and business stakeholders. This is not your typical desk job: expect to be hands-on, mobile, and constantly learning as you tackle new challenges every day.<h1>What Makes This Role Unique?</h1><ul><li style="margin-left:0.25in">Multi-Faceted Impact: From cloud systems to on-premises servers, networking hardware to mobile devices, you’ll be the go-to expert for a wide range of technologies.</li><li style="margin-left:0.25in">Field-Facing Engagement: You’ll work directly with users across the site, translating technical concepts into practical solutions and ensuring technology empowers every part of the operation.</li><li style="margin-left:0.25in">Team Leadership & Collaboration: Lead initiatives, back up your teammates, and help shape the future of digital technology at the refinery. Team members are subject matter experts for one or more of our products and can learn new skills along the way. If you don’t have experience with everything we support don’t let that stop you from applying!</li></ul><h1>Key Team Responsibilities</h1><h2>Systems Administration</h2><ul><li style="margin-left:0.25in">Support and maintain both cloud and on-premises applications and servers, ensuring stability and uptime.</li><li style="margin-left:0.25in">Collaborate with central support teams and use tools like PowerShell for scripting, automation, patching, and troubleshooting.</li><li style="margin-left:0.25in">Maintain technical documentation, dashboards, and KPIs to keep the team and stakeholders informed.</li><li style="margin-left:0.25in">Develop and manage SharePoint solutions, workflows, and permissions, integrating with file systems as needed.</li><li style="margin-left:0.25in">Support database queries, dashboard creation, and reporting (Power BI).</li></ul> <h2>Cyber Security & Risk Management</h2><ul><li style="margin-left:0.25in">Implement security best practices across all systems, including regular patching, vulnerability management, and secure configuration.</li><li style="margin-left:0.25in">Manage user permissions and monitor access to sensitive systems, supporting multi-factor authentication and encryption technologies.</li><li style="margin-left:0.25in">Participate in the detection, reporting, and resolution of security incidents, collaborating with central security teams to investigate and remediate threats.</li><li style="margin-left:0.25in">Promote a culture of security by educating end users on safe technology practices, phishing prevention, and the importance of strong passwords.</li><li style="margin-left:0.25in">Stay current with emerging cyber threats and technologies, recommending and implementing improvements to security policies and procedures.</li></ul><h2>Networking & Devices</h2><ul><li style="margin-left:0.25in">Deploy, configure, and support routers, firewalls, switches, wireless/RF, fiber, and cellular infrastructure.</li><li style="margin-left:0.25in">Manage and troubleshoot endpoints including access points, printers, cameras, CCTV, alarm systems, and digital signage.</li><li style="margin-left:0.25in">Paging, AV, access control and more.</li></ul><h2>Mobility & Customer Engagement</h2><ul><li style="margin-left:0.25in">Oversee mobility and cellular solutions, including account management, device ordering, provisioning, maintenance, and repair.</li><li style="margin-left:0.25in">Provide end-user support for mobile devices, including diagnostics, personal data migration, and company services provisioning (Intune, AirWatch, MDM).</li><li style="margin-left:0.25in">Deliver exceptional customer service, ensuring users feel supported and empowered by technology.</li></ul><h1>What We’re Looking For</h1><ul><li style="margin-left:0.25in">Associate degree or certifications in IT, network administration, or equivalent practical experience.</li><li style="margin-left:0.25in">Strong customer service skills and a collaborative, team-oriented mindset.</li><li style="margin-left:0.25in">A commitment to workplace safety, organization, and attention to detail.</li><li style="margin-left:0.25in">Excellent troubleshooting abilities and communication skills—both verbal and written.</li><li style="margin-left:0.25in">Ability to explain technical concepts to non-technical audiences.</li><li style="margin-left:0.25in">Personable, friendly, and professional approach to every interaction.</li></ul><h1>Why Join Us?</h1>This is a role for someone who wants to make a visible difference, enjoys variety, and is energized by field work and direct user engagement. If you’re ready to be a key player in a high-impact, multi-disciplinary IT team, we want to hear from you! Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply:To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $75,000 to $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.  

About Us:
<div class="ms-5">CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit <a href="https://www.ctg.com/" rel="noopener nofollow noreferrer" target="_blank">www.ctg.com</a>. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.</div>

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

 

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
 
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. 
 
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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Technology Jobs in Columbia, WA

Director of Academic Technology & User Services (ATUS) Western Washington University

Technology Systems Specialist Computer Task Group, Inc

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