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The Vice President of Technology & Security is responsible for aligning the company’s technology and security with business objectives, leading infrastructure, networking, security, and software teams in the US, Mexico, and India to implement and maintain end-to-end systems required to support DATAMARK business services. At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives.

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as our Vice President of Technology and Security and contribute your expertise in a role where your impact truly matters!The Vice President of Technology & Security is responsible for aligning the company’s technology and security with business objectives, leading infrastructure, networking, security, and software teams in the US, Mexico, and India to implement and maintain end-to-end systems required to support DATAMARK business services. The VP of Technology & Security is ultimately responsible for ensuring maximum uptime, stability and security of the system for each project, facilitating optimal collaboration between teams such that all elements of each system function seamlessly together. This position provides oversight for all ongoing activities to preserve the availability, integrity, compliance, and confidentiality of the organization’s information resources and assets in compliance with applicable security policies and standards.  This position is also responsible for evaluating the effectiveness of existing systems while directing the administration of security policies, activities, and standards surrounding the mitigation of information risk, and cybersecurity threats.Requirements<ul><li>Guides and mentors, the Director of IT, Director of Security, and the Director of Engineering to meet all company objectives.</li></ul><ul><li>Thinks strategically, anticipates future risks and trends, and incorporates them into the organizational plan for infrastructure, networking, and software.</li></ul><ul><li>Responsible for developing in-house experts to support Call Center operations that will drive that technology effectively into operations.</li></ul><ul><li>Directs collaboration for the implementation of best practices for optimizing infrastructure, networks, and software in tandem, improving system performance, and ensuring service-level requirements can be met.</li></ul><ul><li>Understands DATAMARK’s core values and always lives up to the organization’s values. Considers mission statement, vision, and core values when making decisions and acting.</li></ul>Infrastructure:<ul><li>Manages and develops a talented infrastructure, networking, and software team.</li></ul><ul><li>Identifies and meets all of the expectations and requirements of internal and external customers. </li></ul><ul><li>Drives process-oriented methodology that can be audited and tracked for compliance within department, company, security and industry standards.</li></ul><ul><li>Responsible for the strategy, design and maintenance of our global technology infrastructure.</li></ul><ul><li>Develops mitigating action plans to address identified project risks and gaps.</li></ul><ul><li>Manages third party relationships for global outsourcing of IT services.</li></ul>Engineering:<ul><li>Manages the engineering development teams that deliver systems to our BPO clients.</li></ul><ul><li>Plans and directs the activities of internal and external software engineering teams to deliver systems that meet KPI’s.</li></ul><ul><li>Leverages industry standards that yield delivery on time, on-budget initiatives for internal teams and external customers.</li></ul><ul><li>Manages third party relationships for global outsourcing of Engineering services.</li></ul> Security & Compliance:<ul><li>Oversee the Information Security Program for the global enterprise.  </li></ul><ul><li>Oversee the initiation, facilitation, and promotion of activities to create information security awareness throughout the organization.</li></ul><ul><li>Commissions the preparation and implementation of required information security policies, standards, procedures, and guidelines.</li></ul><ul><li>Partners with cross-functional teams through the design and development of new or updated products to detect, resolve and prevent risks.  </li></ul><ul><li>Oversee the design and operation of compliance auditing, monitoring, and improvement activities to ensure compliance both with internal security policies and procedures and applicable laws and regulations; ensures consistency of internal controls across departments.  </li></ul>Education Requirements:<ul><li>BS/MS in Computer Science, Engineering, or related technical field</li></ul>Field Experience:<ul><li>Extensive knowledge of and experience with Call Center System Management including, but not limited to CCaaS, AI support technologies for the Call Center, IVR, CRM, WFM, QM.</li></ul><ul><li>At least 10 years of total IT field experience, including hands-on experience</li></ul><ul><li>At least 8 years of total Information Security experience, including hands-on experience</li></ul><ul><li>At least 8 years of total software industry field experience, including hands-on experience</li></ul><ul><li>At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives</li></ul>Position Experience:<ul><li>At least 15 years in a management position</li></ul><ul><li>At least 5 years in an executive leadership position</li></ul>Other Qualifications:<ul><li>In depth experience managing complex infrastructure and networking architecture following industry-standard best practices.</li></ul><ul><li>Comprehensive knowledge of current applications and trends in computer operations technology</li></ul><ul><li> Possesses knowledge of platform integration with Virtual Networks</li></ul><ul><li><ul><li>Extensive technical knowledge of enterprise systems including but not limited to Microsoft Technologies, Cisco Technologies, Call Center technologies, enterprise backup and recovery procedures, and system performance monitoring</li><li>Expertise with implementing, configuring, and testing solutions</li><li>Familiarity and or practical application of advanced principles of ITIL/ITSM.</li></ul></li></ul><ul><li>At least 5 years of experience in Network management</li></ul><ul><li>At least 5 years of experience in Windows and Servers support</li></ul><ul><li>Knowledge of and experience with Document Management (scanning, OCR, document processing, document storage, document tracking) preferred.</li></ul><ul><li>Knowledge of waterfall and agile software development life cycles with a proven track record of success, managing technical teams: hiring talent, inspiring, coaching, setting goals, and defining and upholding standards.</li></ul>Benefits<ul><li>Health Care Plan: Medical, Dental, and Vision</li></ul><ul><li>Retirement Plan: 401k, IRA</li></ul><ul><li>Life Insurance: Basic, Voluntary, and AD&D</li></ul><ul><li>Paid Time Off: Public Holidays and Paid Volunteer Hours</li></ul><ul><li>Short-Term and Long-Term Disability</li></ul><ul><li>Training and Development</li></ul><ul><li>Wellness Resources</li></ul><ul><li>$225,000 Annual Salary</li></ul>

Datamark, Inc.

Vice President of Technology and Security

Workable

Professional Development

Retirement / Pension Plans

Tuition Reimbursement

Life Insurance

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Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

In America's Navy, opportunity is everywhere. Make a living as a rescue swimmer. Spend your days launching jets off aircraft carriers. Turn your problem-solving skills into cyberwarfare expertise. Bring humanitarian relief to victims of disaster. Wherever your passions lie, the most versatile branch of the military will forge your skills with state-of-the-art technology, collaborative mentorship and hands-on experience. Whether you choose full-time, Active Duty or part-time enlistment in the Navy Reserve, you can meet your professional goals and discover the pride of defending your nation alongside Sailors from across the country.And after all, it's not where the sea takes you, but who it makes you.
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U.S. Navy

Information Technology Professional (IT Support)

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Computer Forensics

Computer Network Defense (CND)

Computer Networks

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High School Diploma

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Information Technology & Information Systems

Information Warfare (IW)

Information/Data Security (InfoSec)

Intelligence Gathering

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Network Support

Network Systems

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Vice President of Technology and SecurityDatamark, Inc.

Information Technology Professional (IT Support)U.S. Navy

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