Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Technical IT Support – Help Desk Avyanna Technologies CareersTechnical IT Support – Help DeskBethesda, MarylandSuccess in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience. Bachelor's degree in Computer Science or Information Systems, business, mathematics or related field and 1 year of relevant IT experience OR an Associate's degree in Computer Science or Information System, business, mathematics or related field and 3 years of relevant IT experience.
IT Specialist (Network) U.S. Department of DefenseIT Specialist (Network)Washington, DC$94,514–$122,331 / yearPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible (PPP DoD MRNG): In order to receive this preference, you must choose the Military Reserve and National Guard Technician eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation. This job is open to current permanent competitive service DCMA employees; Veterans eligibilities include Veterans Employment Opportunities Act (VEOA); Military Spouse Preference (MSP), Retained Grade Preference (RGP), and Military Reserve and National Guard Technician eligibles may also apply.
IT Help Desk Specialist AHU Technologies IncIT Help Desk SpecialistWashington, DCFull timeThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. The Help Desk Technician provides first‑line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
Technical IT Support – Help Desk Avyanna TechnologiesTechnical IT Support – Help DeskBethesda, MarylandSuccess in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience. Bachelor's degree in Computer Science or Information Systems, business, mathematics or related field and 1 year of relevant IT experience OR an Associate's degree in Computer Science or Information System, business, mathematics or related field and 3 years of relevant IT experience.
IT Help Desk Manager IntelliDyne Jobs for VeteransIT Help Desk ManagerHerndon, VAIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment.
AMS Administrator/Systems & IT Technician International City County ManagementAMS Administrator/Systems & IT TechnicianWashington, DC$80,000–$98,062 / yearFull timedegree in technology-related fieldFive (5) or more years of experience in IT support and association management systems or a related fieldPreferred Qualifications Experience utilizing Power BI or other data visualization tool experienceKnowledge, Skills, and Abilities (KSAs)Knowledge of SQL report development and experience developing SQL queries Experience working with NetForum Enterprise AMS Experience working with Content Management Systems (CMS) Working knowledge of Generative AI tools, including Microsoft Copilot Strong project management, organizational, problem-solving, and decision-making skills, including the ability to manage changing priorities, work independently, multitask, and meet deadlines consistently Analytical acumen and proficiency in generating and evaluating business forecasts, metrics, and reports Excellent verbal, written, presentation, and business communication skills, with high attention to detail and the ability to interact effectively with all levels of ICMA employees Demonstrated interpersonal and collaboration skills, including the ability to work with diverse groups, convey ideas, influence others, obtain cooperation, and sustain productive working relationships internally and with outside parties High degree of integrity and ability to handle confidential matters and sensitive situations with discretion Advanced knowledge of Windows operating systems, Microsoft 365 applications, MS Office installation and operation, Teams, Zoom, web browsers, file access, and print services Experience troubleshooting hardware and printer issues, with a general understanding of network security practices and anti-virus programs across devices Excellent customer service skills and attention to detail Physical Requirements/Work EnvironmentThe work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. What we can offer you:A collaborative and collegial working environment where teamwork and individual contributions are valuedA competitive salaryA comprehensive benefits package that includes employer sponsored health, dental, life, disability, and employee assistance benefitsPaid time off to include vacation, sick leave, holidays, and floating daysGenerous retirement planOpportunities for ongoing professional developmentThis position is based out of ICMA's headquarters, located in Washington, D.C. The selected individual must be able to work the core business hours from 8:30 am to 5:00 pm ET.A high-speed internet connection is required when working virtually.
Program Management Specialist (IT and Systems) US Department of Health and Human ServicesProgram Management Specialist (IT and Systems)Washington, DC$102,415–$133,142 / yearSpouse of a service member who incurred a 100% disability because of the service members active duty service, you are required to submit a copy of your spouses DD-214 and a copy of documentation from the Department of Veterans Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service connected disability. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
NewIT Specialist (Systems Administration) U.S. Department of DefenseIT Specialist (Systems Administration)Washington, DC$75,278–$97,867 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
NewIT SPECIALIST (INFOSEC) U.S. Department of DefenseIT SPECIALIST (INFOSEC)Washington, DC$74,640–$97,037 / yearFOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
NewKearney IT Service Desk Lead A.T. Kearney IncKearney IT Service Desk LeadArlington, VA$140,000–$160,000 / yearThis corporate role is designed for an experienced IT professional who combines people leadership with strong Microsoft systems administration capabilities and is equally comfortable leading a team and personally resolving complex technical issues. Have deep, hands-on experience administering Microsoft 365 GCC-H, including Microsoft 365 Admin Portal, Intune, Entra ID, Defender, Teams, SharePoint, Exchange, and Microsoft Azure.
IT Help Desk Manager IntelliDyneIT Help Desk ManagerHerndon, VAIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment.
NewIT Practice Support Specialist Milbank LLPIT Practice Support SpecialistWashington - DCThe IT Support Specialist’s primary responsibilities are to provide AV support for conference rooms, respond to and troubleshoot helpdesk tickets, assist with deskside training needs, maintain and support all office IT equipment, test current/proposed technologies, and assist with end-user facing projects. Perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events to ensure flawless connectivity in the rooms and to report any maintenance that is necessary for functionality of the rooms.