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This role is responsible for aligning the company’s technology and security with business objectives, leading infrastructure, networking, security, and software teams in the US, Mexico, and India to implement and maintain end-to-end systems required to support DATAMARK business services. At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives.

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as our Vice President of Technology and Security and contribute your expertise in a role where your impact truly matters!The Vice President of Technology & Security must have experience in the contact center space to be considered for this role. This role is responsible for aligning the company’s technology and security with business objectives, leading infrastructure, networking, security, and software teams in the US, Mexico, and India to implement and maintain end-to-end systems required to support DATAMARK business services. The VP of Technology & Security is ultimately responsible for ensuring maximum uptime, stability and security of the system for each project, facilitating optimal collaboration between teams such that all elements of each system function seamlessly together. This position provides oversight for all ongoing activities to preserve the availability, integrity, compliance, and confidentiality of the organization’s information resources and assets in compliance with applicable security policies and standards.  This position is also responsible for evaluating the effectiveness of existing systems while directing the administration of security policies, activities, and standards surrounding the mitigation of information risk, and cybersecurity threats.Requirements<ul><li>Guides and mentors, the Director of IT, Director of Security, and the Director of Engineering to meet all company objectives. Lead the contact center space growth and technology.</li><li>Must have strong skillset in Contact Center Technology infrastructure and planning </li></ul><ul><li>Thinks strategically, anticipates future risks and trends, and incorporates them into the organizational plan for infrastructure, networking, and software.</li></ul><ul><li>Responsible for developing in-house experts to support Contact Center operations that will drive that technology effectively into operations.</li></ul><ul><li>Directs collaboration for the implementation of best practices for optimizing infrastructure, contact center support, networks, and software in tandem, improving system performance, and ensuring service-level requirements can be met.</li></ul><ul><li>Understands DATAMARK’s core values and always lives up to the organization’s values. Considers mission statement, vision, and core values when making decisions and acting.</li></ul>Infrastructure:<ul><li>Manages and develops a talented infrastructure, networking, and software team.</li><li>Designs and manages contact center infrastructure </li></ul><ul><li>Identifies and meets all of the expectations and requirements of internal and external customers. </li></ul><ul><li>Drives process-oriented methodology that can be audited and tracked for compliance within department, company, security and industry standards.</li></ul><ul><li>Responsible for the strategy, design and maintenance of our global technology infrastructure.</li></ul><ul><li>Develops mitigating action plans to address identified project risks and gaps.</li></ul><ul><li>Manages third party relationships for global outsourcing of IT services.</li></ul>Engineering:<ul><li>Manages the engineering development teams that deliver systems </li></ul><ul><li>Plans and directs the activities of internal and external software engineering teams to deliver systems that meet KPI’s.</li></ul><ul><li>Leverages industry standards that yield delivery on time, on-budget initiatives for internal teams and external customers.</li></ul><ul><li>Manages third party relationships for global outsourcing of Engineering services.</li></ul> Security & Compliance:<ul><li>Oversee the Information Security Program for the global enterprise </li></ul><ul><li>Oversee the initiation, facilitation, and promotion of activities to create information security awareness throughout the organization.</li></ul><ul><li>Commissions the preparation and implementation of required information security policies, standards, procedures, and guidelines.</li></ul><ul><li>Partners with cross-functional teams through the design and development of new or updated products to detect, resolve and prevent risks.  Manages all contact center security for clients</li></ul><ul><li>Oversee the design and operation of compliance auditing, monitoring, and improvement activities to ensure compliance both with internal security policies and procedures and applicable laws and regulations; ensures consistency of internal controls across departments.  </li></ul>Education Requirements:<ul><li>BS/MS in Computer Science, Engineering, or related technical field</li></ul>Field Experience:<ul><li>Extensive knowledge of and experience with Call Center System Management including, but not limited to CCaaS, AI support technologies for the Call Center, IVR, CRM, WFM, QM.</li></ul><ul><li>At least 10 years of total IT field experience, including hands-on experience</li></ul><ul><li>At least 8 years of total Information Security experience, including hands-on experience</li></ul><ul><li>At least 8 years of total software industry field experience, including hands-on experience</li></ul><ul><li>At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives</li></ul><ul><li>At least 8 years in an executive leadership position</li><li>BPO experience is highly preferred</li></ul>Position Experience:<ul><li>At least 15 years in a management position</li><li>At least 10 years in technology </li></ul>Benefits<ul><li>Health Care Plan: Medical, Dental, and Vision</li></ul><ul><li>Retirement Plan: 401k, IRA</li></ul><ul><li>Life Insurance: Basic, Voluntary, and AD&D</li></ul><ul><li>Paid Time Off: Public Holidays and Paid Volunteer Hours</li></ul><ul><li>Short-Term and Long-Term Disability</li></ul><ul><li>Training and Development</li></ul><ul><li>Wellness Resources</li></ul><ul><li>$225,000 Annual Salary</li></ul>

Datamark, Inc.

Vice President of Technology and Security

Alliance/Partner Marketing

Artificial Intelligence (AI)

Auditing

Best Practices

Budget Management

Business Services

Business Support

Call Center Management

Call Center Operations

Call Centers

Computer Science

Cross-Functional

Customer Relationship Management (CRM)

Engineering Management

Fast Food

Health Plan

High Tech Industry

Industry Standards

Information Assets

Information Technology & Information Systems

Information Technology Outsourcing

Information/Data Security (InfoSec)

Internet Security

Leadership

Maintain Compliance

Mentoring

Network Security

Network Software

Network Support

Operational Audit

Operational Support

Outsourcing

Performance Management

Performance Metrics

Process Engineering

Product Development

Project/Program Management

Regulations

Regulatory Compliance

Risk Analysis

Risk Management

Security Compliance

Security Monitoring

Security Software

Software Engineering

Systems Administration/Management

Systems Engineering

Tandem Computer Systems

Technical Operations

Technical Support

Time Management

Voice Response Systems

Workable

All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation). NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred.

Location : District Wide, El Paso, TX Job Type: Part-time Job Number: PT Pool 2025-2026 Division: VP Instruction & Workforce Education Department: Center for Corporate & Workforce Training Opening Date: 07/01/2025 Closing Date: 6/30/2026 11:59 PM Mountain Employee Classification: Faculty Position Grade: N/A Job Summary Responsible for providing instruction in accordance with the philosophy and objectives of the College. In-person work on campus is an essential function of this position. Essential Functions Adhere to approved course syllabus. Provide students with the course syllabus that informs them of course requirements including specific objectives, means of attaining those objectives and methods of evaluation by the end of the first week of classes. Use teaching methods which are appropriate to reach students of varying educational experiential backgrounds and learning styles. Allow the student to continually assess his/her own progress. Allow reasonable opportunity for each student to master the objectives of the course. Submit syllabi and/or addendums to the Division Office by the end of the first week of class. Post and maintain office hours as per institutional guidelines. Make provisions for students to evaluate instruction and arrange for submission of evaluation to the designated office. Participate in faculty orientation sessions, professional development seminars and activities to enhance professional development. Accept the responsibility for professional awareness and growth. Acknowledge and support the community college's mission to serve the community. Perform all other duties appropriate to this position as assigned or directed. Qualifications Required Qualifications: 1. Bachelor's Degree in Computer Science or Information Technology and three (3) years of work related experience exclusive of teaching. NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application. 2. Experience teaching in the discipline. 3. Experience/ability to teach at the community college level. 4. Experience/ability to incorporate technology into the classroom. 5. Working knowledge in the following areas: Quality Assurance Fundamentals Introduction to Structured Query Language Quality Principals and Concepts Test Planning, Design, and Execution Test Automation Tools, Methods, and Scripting Code Deployment Fundamentals Data Analytics Fundamentals Special Conditions: 1. The El Paso Community College is building a pool of Applicants for part-time faculty. Faculty are hired in a part-time capacity on a semester-by-semester basis, contingent upon the needs of the District. EPCC accepts application materials year-round from qualified applicants willing to teach on a part-time basis. Part-time faculty hiring is based on college need. We offer day, evening, and weekend classes. Classes are offered at various times and locations during the academic year. This pool will be accessed when an opening arises. Your application will remain active for approximately one (1) year from July 2025 to June 2026. After this time, you will need to re-apply if you are still interested in remaining a part of the pool. 2. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures. Other Requirements Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline. COPIES OF ACADEMIC TRANSCRIPTS MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted. If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy. A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted. Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation). Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework. Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered. In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed. The El Paso County Community College District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status.

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Vice President of Technology and Security Datamark, Inc.

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