Your Impact Core Technologies and Services The team’s portfolio includes the following types of devices, services, and technologies: Museum ticketing systems for customer purchase, admittance, and reporting Point-of-sale systems for the retail store and hospitality operations Computer equipment and software, POS terminals, self-service kiosks, barcode scanners, receipt printers, and payment card readers Routine and advanced technical support and problem resolution for ticketing and POS systems Investigation, resolution, or escalation of complex problems with critical systems, including access or network connectivity issues, system outages, and disruption of complex integrations with various other business systems Responsibilities Technical Support and Operations (85%) System Reliability: Proactively monitors the operational integrity of all ticketing and POS systems, assisting in optimization for maximum uptime. Knowledge and Skills Required Experience supporting revenue-generating IT systems and related hardware, including: computer equipment (Mac, Windows, and Android), network connectivity, POS terminals, self-service kiosks, payment card readers, barcode scanners, and receipt printers.