Specialized experience is defined as: Evaluating, customizing, software and systems across the full software development life cycle (SDLC), including analysis, design, development, programming, testing, deployment, monitoring, and maintenance; establishing, configuring, and securing Application Programming Interface (API) connections, integrations, and web services such as REST, SOAP, GraphQL; conducting systems requirement reviews and implementing modifications. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.