Establish and manage end-to-end issue/defect lifecycle controls (triage, prioritization, ownership, SLAs, remediation tracking, and clear exit/closure criteria) while driving defect validation and quality control by coordinating retest/verification with Technology and Operations, maintaining transparent defect status reporting, and providing release readiness views across releases. As a Change Management Process Architect, you will design, orchestrate, and continuously improve the end-to-end change approach across Operations- ensuring changes are planned, tested, communicated, and adopted safely and effectively.