Paid Sick Days

Prescription Drug Coverage

Professional Development

401K

Flexible Spending Accounts

Retirement / Pension Plans

Life Insurance

OTHER

FEED

UNKNOWN

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.

HOUR

Overview:
At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate:Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsSales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialistAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently 

Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>

Qualifications:
High School Diploma or GED and 6 months customer service, cash handling Preferred Area of Experience: Sales, previous banking Skill(s): Financial literacy, Knowledge of retail banking products and services The base pay for this position is generally between $20.00 to $27.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.  
 
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®

First Citizens Bank

Bank Sales & Service Representative (Universal Banker)

Administrative Skills

Bank Management

Banking Regulations

Banking Services

Coaching

Communication Skills

Compensation and Benefits

Credit Risk

Cross-Functional

Customer Relations

Customer Support/Service

Financial Literacy

High School Diploma

Information Technology & Information Systems

Interpersonal Skills

Legal

Multitasking

Needs Assessment

Office Management

Operational Strategy

Operations Management

Performance Tuning/Optimization

Regulations

Retail Banking

Risk Management

Sales

Sales Prospecting

Sales Support

Team Player

Time Management

Transaction Processing/Management

[AW]-iCims

Aligned to the future-state operating mode, ensure integrity and scalability of billing master data and configuration controls, including product catalogues, pricing logic, contract mapping and invoice triggers, establishing strong design governance to prevent downstream defects. This role is critical in a telecommunications environment, where billing relies on complex back-office systems, including provisioning platforms, customer information databases, product catalogs, and service order management systems, to generate accurate and compliant invoices.

YEAR

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
The Senior Director – Global Billing will drive the strategic vision and execution of initiatives to revolutionize the billing experience across the organization. Whilst holding accountability for the integrity of the billing process for all Viasat’s customers, the leader in this role will also drive modernization of billing operations, systems, and ways of working. Working at the intersection of several key stakeholder groups, including AR and Collections, Technical Accounting, Finance Systems, and business stakeholders, the leader in this role will lead transformation efforts to support improved cash collection, enable more predictable Order-to-Cash performance and disciplined execution at scale. They will lead change management efforts, establish performance metrics, drive automation and champion Continuous Improvement to ensure billing operations align with organizational goals and deliver exceptional value to customers. This role is critical in a telecommunications environment, where billing relies on complex back-office systems, including provisioning platforms, customer information databases, product catalogs, and service order management systems, to generate accurate and compliant invoices.

The day-to-day:
Strategic Execution and Transformation <ul><li>Define and implement the future-state global billing operating model, including standardized processes, governance, technology architecture and a robust control framework that supports scale, compliance and customer experience.</li><li>Own and deliver a multi-year billing transformation roadmap, translating strategic ambition into sequenced initiatives with clear milestones, investment priorities and measurable business outcomes.</li><li>Drive enterprise-wide alignment across Finance, Engineering, Commercial, Customer Operations and Systems to embed simplified, standardized billing processes and eliminate fragmentation across regions, products and customer segments.</li><li>Aligned to the future-state operating mode, ensure integrity and scalability of billing master data and configuration controls, including product catalogues, pricing logic, contract mapping and invoice triggers, establishing strong design governance to prevent downstream defects.</li></ul> Change Management Leadership:<ul><li>Own the change management process for transformation efforts, influencing cross-organizational impacts and ensuring alignment on end-user content (e.g., communications, training, and support materials) needed to support each initiative.</li><li>Build strong relationships with internal and external partners to align billing transformation efforts with broader business objectives, ensuring a customer-centric approach and operational excellence.</li><li>Build and lead a high-performing billing team with clear performance expectations, development pathways, and a culture of accountability.</li></ul> Operational Excellence and Continuous Process Improvement<ul><li>Drive standardization of billing processes and work instructions, focusing on simplifying the user experience across the customer lifecycle and identifying opportunities for greater operational effectiveness, including reducing variation and improving right-first-time invoice performance.</li><li>Identify and eliminate root causes of billing errors and recurring disputes, partnering with upstream teams such as Provisioning, Customer Care, and Product Management to reduce rework and cycle time.</li><li>Define service levels and operating cadences with AR and Collections to ensure smooth handoffs and timely dispute resolution.</li><li>Build management reporting that provides transparent visibility of billing volumes, defects, aging of disputes, and cycle times.</li><li>Model new leadership behaviors that create “space to lead” and empower teams to focus on value creation rather than reactive firefighting.</li></ul> Systems and Technology<ul><li>Own the billing systems roadmap, architecture, investment prioritization and governance in partnership with Finance Systems and broader transformation teams, improving automation, controls, and scalability.</li><li>Champion adoption of digital tools and AI-enabled controls such as chatbots, Interactive Voice Response (IVR) systems, AI tools, and self-service options to reduce manual touch, improve accuracy, and shorten billing cycles.</li><li>Integrate billing systems with provisioning, customer databases, product catalog management, and service order platforms to ensure accurate end-to-end billing execution.</li><li>Manage and optimize convergent telecom billing platforms such as Netcracker and SingleView, ensuring correct handling of multi-service bundles, promotions, usage-based rating, and real-time invoicing.</li><li>Support the establishment of Global Process Ownership for the billing domain, ensuring clear accountability, decision rights, and continuous improvement initiatives.</li></ul> Strategic Impact & Leadership<ul><li>Build leadership capability and succession plans for the Global Billing function, developing future leaders and ensuring scalability, resilience and sustained performance.</li><li>Lead and mentor a high-performing team of managers and specialists, fostering a culture of innovation, accountability, and collaboration.</li><li>Ensure billing provides a reliable foundation for receivables management, cash collection performance, and revenue reporting accuracy.</li><li>Act as a credible partner to Finance leadership and the business, enabling timely resolution of customer billing matters while protecting control and compliance standards.</li><li>Consistently deliver measurable improvements that exceed expectations for quality, cost, and cycle time.</li><li>Translate strategy into clear goals, plans, and operating rhythms</li></ul>

What you'll need:
<ul><li>Bachelor’s degree in information technology and systems, accounting, finance, or related field.</li><li>Extensive experience (15+ years) leading billing operations, revenue process management, or order-to-cash functions, ideally in the telecommunications or subscription-based services industry.</li><li>Proven success in executing large-scale transformation strategies and driving cross-functional alignment in a complex organization.</li><li>Extensive experience with change management, technology implementation (e.g., AI, IVR, chatbots), and process automation initiatives.</li><li>Strong analytical skills with the ability to leverage data to develop KPIs, assess performance, and inform strategic decisions.</li><li>Exceptional stakeholder management and influencing skills, with a track record of collaborating with C-suite executives and cross-functional teams.</li><li>Deep understanding of billing systems, customer lifecycle management, and user experience optimization.</li><li>Visionary leadership style with the ability to inspire teams and drive organizational change.</li><li>Strong knowledge of revenue accounting, contract compliance, billing controls, and telecom back-office systems.</li><li>Proven ability to lead high-performing teams, drive process standardization, and implement operational discipline.</li><li>Hands-on experience with ERP and billing systems, including configuration, master data management, and integration with provisioning, CRM, and service order platforms.</li></ul>

What will help you on the job:
<ul><li>Experience with large-scale telecom billing systems, including Netcracker, SingleView, SAP S/4HANA Billing, integrated with provisioning, CRM, and product catalogs.</li><li>Demonstrated success in process transformation, automation, and workflow improvements.</li><li>Strong collaboration skills with Finance, Shared Services, and business stakeholders, driving alignment and operational excellence.</li><li>Exposure to multi-currency, multinational billing operations, ensuring compliance with local and global regulations.</li></ul>

Salary range:
$191,000.00 - $301,000.00 / annually.
For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $237,000.00- $355,000.00/ annually

 :
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO statement:
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click careers@viasat.com.

Digital Communication Products for Commercial and Government Markets ViaSat produces innovative satellite and other digital communication products that enable fast, secure, and efficient communications to any location. We bring today’s new communication applications to people out of reach of terrestrial networks, in both the commercial and government sectors, with a variety of networking products and services. Here you’ll find a company that is always asking,” What’s next?”, with the vertically integrated set of technologies to push the limits of what is possible for your system and service performance. Products: <ul> <li>Satellite networks for fixed-site and mobile communications </li> <li>Satellite antenna systems </li> <li>Wireless datalinks and terminals for combat situational awareness </li> <li>Cybersecurity and Information Assurance for military networking and encrypted data storage </li> <li>Mobile IP networking for soldiers</li> <li>Communication microprocessor chipsets </li> <li>Application and communication acceleration </li> <li>Satellite network and RF system design </li> <li>Communication simulation and training systems </li> </ul> Services: <ul> <li>Global mobile satellite services for government and commercial aircraft, vehicles, and seagoing vessels </li> <li>Satellite Internet access and other broadband services for consumers, business, and government customers in the U.S. </li> </ul> Recognized for Innovation, Growth, and Stability With these past awards, ViaSat is well known as a successful, innovative, high-growth company: <ul> <li>World Technology Network - 2013 Winner, Communications Technology Award for high-capacity satellite system </li> <li>Arthur C. Clarke Foundation - Innovator Award, CEO Mark Dankberg </li> <li>Edison Awards 2013 - Bronze award for communications innovation </li> <li>Popular Science 2012 "Best of What's New" for Exede Internet and high-capacity satellite system </li> <li>Satellite Research and Markets - 2012 Visionary Executive of the Year </li> <li>Society of Satellite Professionals International (SSPI) - 2012 Industry Innovator </li> <li>TechAmerica - 2011 American Technology Award in the Telecommunications </li> <li>Space News "Top 50 Space Companies" </li> <li>San Diego Magazine "Made In San Diego: 11 Cool Companies" </li> <li>Mark Dankberg American Institute of Aeronautics and Astronautics (AIAA) "2008 Aerospace International Communications Award" </li> <li>Hannover Fairs ISCe2004 Satellite Industry Award for Innovation and Technology </li> <li>Mark Dankberg Via Satellite “2003 Satellite Executive of the Year” </li> <li>Defense Systems "Super 75" </li> <li>DefenseNews "Top 100 Defense Contractors" </li> <li>DefenseNews "Fast Track 50" </li> <li>Washington Technology "Top 100 Federal Prime Contractors" </li> <li>Three-time INC. 500 prior to going public in 1996 </li> </ul> <ul> <li>See <a href="http://www.viasat.com/careers/viasat/what-we-do" target="_blank">What We Do at ViaSat</a> - an Interactive Graphic</li> <li>Read <a href="http://www.viasat.com/company/about/recent-articles" target="_blank">Recent Articles About ViaSat</a> </li> </li> </ul> Surpassing 2,900 Employees and $1 Billion in Sales The company employs over 2,900 professional and support personnel. The largest department is engineering, with many holding graduate degrees in electrical engineering or computer science. Annual revenues hit a record $1.1 billion during the most recently completed fiscal year (ended March 29, 2013). History ViaSat is part of the well-known Linkabit Corporation “family-tree” that spawned hundreds of San Diego area telecom startups, including Qualcomm, General Instruments, and Titan. Founded in 1986 by three former M/A-Com Linkabit employees, ViaSat is publicly traded on the Nasdaq Stock Market under the symbol VSAT. Go to the <a href="http://www.viasat.com/company/about/company-history" target="_blank">History</a>, <a href="http://www.viasat.com/company/about/viasat-timeline" target="_blank">Timeline</a> or <a href="http://www.viasat.com/careers/viasat/innovation-industry-firsts" target="_blank">Industry Innovation & Firsts</a> pages for more details. To find out more about ViaSat, use the links on this page to explore our Web site. Note: ViaSat Inc. is a separate company from and is not affiliated with Viasat Broadcasting, owned by Modern Times Group, Sweden.

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Bank Sales & Service Representative (Universal Banker) First Citizens Bank

Senior Director, Global Billing Viasat, Inc.

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