Secure and renew orders, place orders, and arrange for shipmentAdvise customer of the product, cost, shipping costs, availability, and sometimes payment termsSell products requiring extensive technical expertise and support for installation and use, product compatibility and other related questions regarding technical knowledge to assist the customerProvide technical and non-technical support and services to clients or other staff members regarding the use, operation, maintenance and other product related questionsKeep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developmentsAttend company training seminars to become familiar with product linesIdentify resale opportunities and support them to achieve sales plansDocument account activities, generate reports and keep records of business transactions with customers and suppliersConfer with customers by telephone, email, and Instant message, to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiriesTake or enter orders, cancel orders, track orders, or obtain details of complaints. Keep records of interactionsFollow up on quotes in order to promote products and increase customer satisfactionWork with internal departments and external business partners to resolve customer issuesIdentify additional sales opportunities based on customers purchases and needs and refer to Inside Sales Representatives as appropriateOther duties as assigned.