In addition to addressing the candidate's qualifications in relation to the duty statement and desirable qualifications, the SOQ must specifically address the following questions: Describe your experience developing, implementing, and maintaining processes and procedures to support the efficient operation of a unit responsible for responding to public inquiries. The incumbent researches sensitive and complex questions about financial records, the confidentiality of records laws, public access to records, and provides technical information regarding same in person, by phone, or through written communication to the public, licensees, other agencies, and department staff.