Lafayette, LA30+ days ago
Quote CD rates and loan payoffs Provide payment service information for Pay my Loan Research transactions on both debit cards and credit cards Provides service and maintenance for debit card and credit card request Encourages and offers assistance in the enrollment of Mobile and Internet Banking services Assists with Internet Banking and Mobile resets and issues for personal and business customers Assists with all digital channel access Keeps Contact Center management informed of the "pulse" of our customers. Logs incoming calls in Call Manager and Cisco Finesse Research inquiries using all resources available Resolves customer concerns regarding account issues such as balance inquiries, checks, deposit status, stop payments, transfers, errors, statement questions, rate information, update contact information, name, email and address changes, loan questions, loan payoffs, loan payments, website, cancel/reorder Debit cards, order checks, process payments, file disputes, process consumer wires, etc.