Northbrook, Il30+ days ago
Relocates existing telephones as needed Leads the support and installation of mobile device configuration and policy Deploys and assists employees with enrolling mobile phones in mobile device management system (MDM) Develops training material and trains employees to use telephone, voice mail, and mobile software Effectively manages customer requests in a timely manner, documenting all support calls appropriately Participates with the evaluation of telephone, voice mail, video and data communications services including local, long distance and cellular services Leads and supports the team on projects in consultation with IT Security team, Infrastructure team, Business Owners, and Vendors. Microsoft Teams and Intune Certifications are a plus Able to troubleshoot all aspects of voice and data communications problems Experience with and participation in the change process, attending change board meetings as a service desk or service management representative Ability to work effectively with all levels of management and to collaborate with site leads to deliver against the organizations service goals in a deadline-oriented environment Excellent oral and written communication skills with organization and time management skills The estimated base pay for the position is typically between $72,900 - $96,200 The actual base pay for the position may be influenced by factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.