Required EducationHigh School Diploma or EquivalentRequired License/CertificationActive Washington (WA) State Pharmacy Technician License in good standingRequired Qualifications / Skills / ExperienceExperience in a high-volume call center environmentCustomer service experience (preferably in healthcare, social services, or similar field)Excellent verbal and written communication skillsStrong attention to detail and documentation accuracyPreferred Qualifications / Skills / ExperienceExperience in pharmacy operations or prior authorization processesPharmacy Technician Call Center OverviewSupports pharmacy operations by handling inbound calls, assisting with prior authorization processes, and contributing to production workflowsProvides professional customer service to members, providers, and internal stakeholders in a high-volume call center environmentEnsures accurate documentation and inventory tracking in compliance with healthcare regulationsServes as a liaison by routing clinical questions to pharmacists while managing non-clinical inquiriesPrimarily focused on production tasks with opportunities to cross-train in patient outreach, intake, shipping, and prior authorization functionsRequires strong communication skills, attention to detail, and ability to multitask in a fast-paced environmentJob Duties Handle high-volume inbound calls from members, providers, and stakeholdersProvide assistance through the prior authorization process using defined criteriaTransfer clinical or judgment-based inquiries to pharmacistsMaintain accurate and timely documentation of inventory and case activitiesSupport production-related pharmacy operationsEnsure compliance with internal policies and healthcare regulationsDeliver excellent customer service in all interactionsAssist with additional pharmacy functions such as outreach, intake, and shipping as needed **Only those lawfully authorized to work in the designated country associated with the position will be considered.** Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).