As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. Duties & Responsibilities: ESSENTIAL: Supervises call center staff, assigns work, trains, coaches, and counsels to ensure consistent application of Employee Guidelines, processes and procedures and holds employees accountable for the performance of their responsibilities.