Call Center Representative, Part-time West Coast UniversityCall Center Representative, Part-timeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
Call Center Representative West Coast UniversityCall Center RepresentativeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union) University of Southern CaliforniaSupervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)Los Angeles, CaliforniaWhen extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas.
Supervisor, Medical Call Center - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union) University of Southern CaliforniaSupervisor, Medical Call Center - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union)Los Angeles, CA$68,640–$112,370 / yearWhen extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas.
NewJapanese Bilingual Call Center Customer Service Associate TRICOM QUESTJapanese Bilingual Call Center Customer Service AssociateTorrance, CAJob #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center Description: An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associatesto work at their office in Torrance, CA. Provides customers with information regarding flights, fares, destinations, special offers, and other travel products .
NewCustomer Service Representative - Inbound Call Center SPCustomer Service Representative - Inbound Call CenterSanta Monica, CATomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
NewCustomer Service Call Center Fletcher Jones Management WestCustomer Service Call CenterIrvine, CAAt Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest's experience, leaving a lasting positive impression on behalf of the company .
Call Center Customer Service Ultimate Staffing ServicesCall Center Customer ServicePasadena, California$19–$23 / hourThe Call Center Customer Service Representative is responsible for providing prompt, professional, and courteous support to customers via phone, email, chat, or other communication channels. Assist customers with questions related to products, services, orders, billing, or accounts.
NewCustomer Service Call Center Fletcher Jones CaliforniaCustomer Service Call CenterIrvine, CAAt Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest's experience, leaving a lasting positive impression on behalf of the company .
Senior Community Health Worker - Call Center Agent Heluna HealthSenior Community Health Worker - Call Center AgentAlhambra, CaliforniaProvides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient’s smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.). Assists patients and families remotely to enroll via email invitation or self- enrollment, download the Patient Portal app on patient’s smartphone, sign into the app, and teach patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.).
Call Center Operator I - Bilingual in Thai ASIAN PACIFIC HEALTH CARE VENTURE INCCall Center Operator I - Bilingual in ThaiLos Angeles, CAAs APHCV is in the business to serve patients, APHCV is committed to the provision of patient centric care at all levels, from the Clinic Operations Call Center Operator, Front Office and Medical Interpreters (and beyond). Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit.
Customer Service Representative - Inbound Call Center Metropolis TechnologiesCustomer Service Representative - Inbound Call CenterSANTA MONICA, CaliforniaFull timeTomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities: Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
Customer Service Representative Inbound Call Center SP Plus CorporationCustomer Service Representative Inbound Call CenterSANTA MONICA, CATomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
Service Department Call Center Representative (BDC) - Puente Hills Nissan - City of Industry,CA Surf City NissanService Department Call Center Representative (BDC) - Puente Hills Nissan - City of Industry,CACity of Industry, CA$17–$21 / hourAs a Service Department Call Center Representative, you will answer phone calls, set appointments for service teams, and assist the Service Department with responding to leads. We are looking for energetic professionals who have successfully delivered on goals while maintaining the highest customer satisfaction.
Call Center Agent Unicare247Call Center AgentLos Angeles, New YorkThis role requires a combination of excellent communication skills, problem-solving abilities, and a customer-centric mindset. Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
NewCall Center Representative Motion Picture Industry Pension & Health PlansCall Center RepresentativeLos Angeles, CAWhat You'll Do:Handle a high-volume of incoming Participant calls and inquiries in a professional and courteous manner, covering topics related to benefits, eligibility, claims, pension, premiums payments, legal documentation, account numbers, addresses, beneficiary designation, Coordination of Benefits records, Life Insurance, COBRA, etc. For more than 70 years, the Motion Picture Industry Pension & Health Plans (MPI) has proudly served the entertainment community by supporting the financial and healthcare well-being of the people who bring stories to life - from set crews to post-production pros.
NewCall Center Operator I - Bilingual in Khmer ASIAN PACIFIC HEALTH CARE VENTURE INCCall Center Operator I - Bilingual in KhmerLos Angeles, CAAs APHCV is in the business to serve patients, APHCV is committed to the provision of patient centric care at all levels, from the Clinic Operations Call Center Operator, Front Office and Medical Interpreters (and beyond). Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit.
Remote Healthcare Call Center Representative Conduent IncRemote Healthcare Call Center RepresentativeCARemoteThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
Account Advisor I - Call Center Blue Cross and Blue Shield AssociationAccount Advisor I - Call CenterLos Angeles, CARemotePursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.
Call Center - Customer Service Representative LancesoftCall Center - Customer Service RepresentativeBrea, CA$22The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.
Customer Service Supervisor Public StorageCustomer Service SupervisorGlendale, CA$60,000–$65,000 / yearThe Customer Service Supervisor will oversee a team of customer service representatives, monitor service quality, evaluate call and survey data, and partner with leadership to implement strategies that improve customer sentiment, first contact resolution, quality assurance results, and overall team performance. This role is ideal for a leader who combines strong people management skills with the ability to analyze call interactions, quality metrics, customer feedback, and performance data to identify trends, coach agents, and recommend process improvements.
Customer Service Rep Call Center Client Support Automatic Data Processing IncCustomer Service Rep Call Center Client SupportLa Palma, CAIn this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.
Call Center Representative CR&R IncCall Center RepresentativeStanton, CACR&R Incorporated is one of Southern California's leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.
Call Center Representative Providence Health & ServicesCall Center RepresentativeBrea, CA$23–$30.29 / hourRequsition ID: 430352 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 7520 PT ENGAGEMENT HERITAGE SVS Address: CA Brea 955 W Imperial Hwy Work Location: St Jude Heritage Medical Grp-W Imperial Hwy Brea Workplace Type: On-site Pay Range: $23.00 - $30.29 Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
Call Center Representative Ultimate Staffing ServicesCall Center RepresentativePasadena, California$19–$22 / hourThis role focuses on delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. The Call Center Customer Service Representative is responsible for handling inbound and/or outbound customer interactions across various communication channels.
Patient Service Rep / Call Center - Orthopedics (Altadena) Cedars-Sinai Medical CenterPatient Service Rep / Call Center - Orthopedics (Altadena)Pasadena, CA$24–$33 / hourCountry Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number. The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network.
Bilingual Spanish Call Center Representative MCI LCBilingual Spanish Call Center RepresentativeCARemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHACA$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Service Center Operations Consultant Peregrine TeamService Center Operations ConsultantLos Angeles, CAFull timePeregrine Team is seeking an experienced Service Center Operations Consultant to support a high-volume, fast-paced service center (call center/help line) environment. The ideal candidate brings strong leadership experience in call center operations, a data-driven mindset, and a passion for optimizing processes and service delivery.
NewCall Center Agent-Travel Benefits Conduent IncCall Center Agent-Travel BenefitsCA$38,640–$48,300 / yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Medical Office Call Center Representative Priority Family Care CenterMedical Office Call Center RepresentativeLos Angeles, California$18–$22If you are passionate about providing exceptional service in a healthcare setting and want to make a difference in patients' lives, we invite you to apply today. Summary:As a Phone Representative, you will be the first point of contact for our patients, ensuring they receive outstanding customer service and support.
Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield AssociationSr. Director, Pharmacy - Prior Authorization & Call CenterLong Beach, CARequires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.
Call Center Representative Providence St. Joseph HealthCall Center RepresentativeBrea, CATogether, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system.
Call Center Represenative Ultimate Staffing ServicesCall Center RepresenativeCosta Mesa, California$24–$24 / hourFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation. * Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
NewCall Center Representative Ultimate LLCCall Center RepresentativeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation. * Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
NewCall Center Representative-Temp Ultimate Staffing ServicesCall Center Representative-TempIrvine, California$24–$24 / hourFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation. * Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterCARemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
NewCall Center Remote RN - F/T PMs Medcor IncCall Center Remote RN - F/T PMsCARemoteTo preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times. By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees.
NewCall Center Representative, Full Time American Career CollegeCall Center Representative, Full TimeIrvine, CA$21.43–$28.95 / hourFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
Customer Service QA Lead Revolve Group IncCustomer Service QA LeadCerritos, CAThrough 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles.
Collections Call Center Glidewell DentalCollections Call CenterIrvine, CaliforniaProvides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships. Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies.
Call Center Representative Red Lilly Plumbing IncCall Center RepresentativeLos Angeles, CAIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
NewCall Center Representative Red lilly plumbingCall Center RepresentativeLos Angeles, CAIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
NewLicensed Call Center Insurance Agent (Sales, Customer Service) Freeway Insurance Services America LLCLicensed Call Center Insurance Agent (Sales, Customer Service)Los Angeles, CA$60,000–$150,000 / yearDrive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals. With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights.
NewCall Center Insurance Agent (Sales, Customer Service) Freeway Insurance Services America LLCCall Center Insurance Agent (Sales, Customer Service)Buena Park, CA$5,000–$10,000 / yearWith more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
NewLicensed Bilingual Call Center Insurance Agent (Sales, Customer Service) Freeway Insurance Services America LLCLicensed Bilingual Call Center Insurance Agent (Sales, Customer Service)Buena Park, CA$5,000–$10,000 / yearWith more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
NewBilingual Call Center Insurance Agent (Sales, Customer Service) Freeway Insurance Services America LLCBilingual Call Center Insurance Agent (Sales, Customer Service)Encino, CA$60,000–$120,000 / yearWith more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
Japanese Bilingual Call Center Associate Staffmark Group LlcJapanese Bilingual Call Center AssociateTorrance, CAJob Description: Job Title: Japanese Bilingual Call Center Associate Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM - 4:00 PM) Employment Type: Full-Time, Direct Hire, Non-Exempt We are seeking a Japanese Bilingual Call Center Associate to support customers with travel reservations, airline ticketing, and itinerary changes. This role provides full training, making it ideal for candidates with strong communication skills and bilingual proficiency in Japanese and English, even without prior call center or travel industry experience.
NewCall Center Representative TIMEPROOFUSACall Center RepresentativeAnaheim, CAYou'll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives — no hard selling, just genuine conversations and strong connections! With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.
Remote Healthcare Customer Service Representative Conduent IncRemote Healthcare Customer Service RepresentativeCARemoteThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).