Call Center Supervisor (On-Site) F.H. FurrCall Center Supervisor (On-Site)Georgetown, DelawareFull timeThe Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams.
Call Center Supervisor (On Site) FH FurrCall Center Supervisor (On Site)Georgetown, DEThe Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams.
Manager, Customer Service Chesapeake Utilities CorpManager, Customer ServiceDover, DEYour role in our success: The Manager, Customer Service leads day-to-day customer service operations through a hybrid support model that includes an internal Resolution Team and an external BPO (Business Process Outsourcing) partner responsible for managing the primary customer contact center. This role is accountable for service delivery, customer experience, operational performance, and business continuity across voice and digital support channels, including oversight of the internal Resolution Team, emergency response team, and BPO partner.
Call Center Representative VHBCall Center RepresentativeSmyrna, DelawareFull timeIn this role, you'll provide administrative and operational support by coordinating communications, dispatching maintenance requests, and serving as a key point of contact for engineers, emergency responders, government partners, and the public. Coordinate and route maintenance requests to the appropriate teams using dispatch systems, work management software, and radio communications.
Call Center Representative Vanasse Hangen Brustlin IncCall Center RepresentativeSmyrna, DEIn this role, you''ll provide administrative and operational support by coordinating communications, dispatching maintenance requests, and serving as a key point of contact for engineers, emergency responders, government partners, and the public. Coordinate and route maintenance requests to the appropriate teams using dispatch systems, work management software, and radio communications.