Call Center Rep ON SITE Roanoke, VA CCS Medical Holdings, Inc.Call Center Rep ON SITE Roanoke, VARoanoke, VABy combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. PropheSee-an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions- is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations.
Call Center Rep ON SITE - Roanoke, VA CCSCall Center Rep ON SITE - Roanoke, VARoanoke, VirginiaFull timeBy combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. PropheSee—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations.
Customer Service Associate Manager Wells Fargo & CoCustomer Service Associate ManagerRoanoke, VAThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. In this role, you will: Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service.
NewCONTACT CENTER SPECIALIST I (Hospital Call Center) Carilion ServicesCONTACT CENTER SPECIALIST I (Hospital Call Center)Roanoke, VirginiaTo provide exceptional service, the Contact Center Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. Other Minimum Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication is required.
Customer Contact Center Representative DHRMCustomer Contact Center RepresentativeBuchanan, VirginiaWorking in a fast paced Call Center, professionally respond to calls and e-mail requests from claimants, employers, staff, the public and other interested parties regarding unemployment insurance (UI) benefits and other related services (e.g., job service and training) in accordance with established guidelines. Utilize appropriate systems guides, interview techniques, and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that “first pay” and timeliness goals are met and claimants receive entitled benefits.