Call Center Agent - Global Agility Solutions Global Agility Solutions, LLCCall Center Agent - Global Agility SolutionsLouisville, KYFull timeBilingual speaking proficiency in Spanish/English preferredHigh School diploma or GEDPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Position Summary Global Agility Solutions is currently hiring entry level Call Center Agents to join our stellar customer service team to enable customer satisfaction and a positive service experience.
Call Center Operations Manager Global Agility Solutions, LLCCall Center Operations ManagerLouisville, KYFull timegoals for each process of the department to provide appropriate inputs and outputs; Reviews and revises existing process and procedures to align with set goalsAccomplishes all of the roles and responsibilities of an operations Manager, such as but not limited to ensures profitability of a very large or multiple LOB's / Client/s / Program/s / Account/s by ensuring the attainment of client specified KPI's and targetsMay provide strategic direction and guidance to all programs managed and supported, in terms of growth, process improvements and efficiencies, enhanced profitability or possible new business opportunities, ensuring alignment to the overall business strategy of the organization. Ensure that program supervisors, team leaders and team members have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligationsProvide leadership and mentoring to the Program Supervisors/Team Leaders/Senior Staff in managing these areas and customer interactionsResponsible for ensuring all processes, procedures, Company and Client policies, and Client Service Business Rules are implemented and adhered to.
NewService Team Coordinator (Renote Call Center) ChenMed LLCService Team Coordinator (Renote Call Center)Louisville, KYRemote$17–$24.26 / hourHe/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions.
Full Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)KYRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Healthcare Call Center Representative Scheduler Baptist Healthcare System IncHealthcare Call Center Representative SchedulerLouisville, KYIn an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services.
Outbound Call Center Rep (Remote) CVS Health CorpOutbound Call Center Rep (Remote)KYRemote$15–$26.93 / hourAs a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Benefits Call Center Rep Trilogy Health ServicesBenefits Call Center RepLouisville, KentuckyFull timeThis role ensures employees receive timely, high-quality service by following established procedures, leveraging communication materials, and working closely with vendors to research and resolve benefit questions. GET IN TOUCH: John (502) 829-7857 LIFE AT TRILOGY: Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged.
NewiPay Call Center Representative CCC Jack Henry & Associates InciPay Call Center Representative CCCLouisville, KYRemote$34,320–$37,500 / yearThe iPay Solutions Contact Center Product Support Representatives are responsible for providing unparalleled customer service with inbound phone and chat support to bill pay website/mobile application subscribers for all of our financial institutions. At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.
Fraud Support Call Center Representative CCC Jack Henry & Associates IncFraud Support Call Center Representative CCCLouisville, KYRemote$34,320–$37,500 / yearAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers with fraud issues on their debit, credit, and ATM cards.
Sales Call Center Representative CVS Health CorpSales Call Center RepresentativeKYRemote$15–$32.31 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing.
Remote Call Center Rep - Transworld Systems Inc.Remote Call Center Rep -Kentucky, KYRemoteIn This Role, You Will: Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options. Ideal Candidate Qualifications: Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
Customer Service Representative Remote Kentucky Conduent IncCustomer Service Representative Remote KentuckyKYRemoteCSR''s are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
Licensed Customer Service Representative Allstate Insurance CompanyLicensed Customer Service RepresentativeKY$19.76–$30.33 / hourCall Center, Call Center Operations, Consumer Protection, Customer Data Management, Customer Inquiries, Customer Insights, Customer Service, De-Escalation, Inbound Calls, Multitasking, Phone Management, Prioritization, Relationship Building, Stakeholder Relationship Management, Task Management, Time Management. Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations.
Student Loan Call Center Representative ECMC Group Inc (US)Student Loan Call Center RepresentativeKYMaintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers. Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.
Full Time Customer Service Representative (Urgently Hiring) MCI LCFull Time Customer Service Representative (Urgently Hiring)KYRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Remote Outbound Call Center Agent MDS Communications CorpRemote Outbound Call Center AgentKYRemote$15–$16 / hourOur clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerLouisville, KY$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.