Director of Sales and Customer Service (Call Center) Prime Group HoldingsDirector of Sales and Customer Service (Call Center)Saratoga Springs, New YorkFull timeWith $6.7 billion in assets under management , Prime Group is among the largest private owners and operators of self-storage properties globally , with a portfolio of 320+ self-storage assets across 28 U.S. states , three Canadian provinces , and the U.S. Virgin Islands , totaling 24+ million rentable square feet . The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
Call Center Director redShift Recruiting, LLCCall Center DirectorSaratoga Springs, NYThis is an exciting opportunity for an experienced leader to shape operational strategy, mentor high-performing teams, and build a customer experience that supports long-term business success. Our growing client is seeking a strategic and results-oriented Director of Sales & Customer Service to lead contact center operations and drive both customer satisfaction and revenue growth.
Customer Service Supervisor (Call Center) Prime Group HoldingsCustomer Service Supervisor (Call Center)Saratoga Springs, New YorkFull timeWith $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
Call Center Supervisor Berkshire BankCall Center SupervisorPittsfield, MA$20.50–$32.12 / hourPurpose/Objective: Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program.
Call Center Customer Service Representative (Bilingual Spanish) Penda Aiken, IncCall Center Customer Service Representative (Bilingual Spanish)Malta, NYRemotePosition Type: Call Center Customer Service Rep Bi-lingual Spanish, Full-Time S tart Date: Roster lock date 10/2026, start date 11/2026 Location: Fully Remote. Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers.
Call Center Customer Service Representative- English only Penda Aiken, IncCall Center Customer Service Representative- English onlyMalta, NYRemotePosition Type: Call Center Customer Service Rep, Full-Time S tart Date: Roster lock date 10/2026, start date 11/2026 Location: Fully Remote (NY Residents Only) Can reside anywhere in New York State Compensation: $18.92 per hour . Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers.
Call Center Customer Service Representative, CSR MMC GroupCall Center Customer Service Representative, CSRAlbany, NY$16.50–$17 / hourThroughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Call Center SupervisorTrainer Berkshire BankCall Center SupervisorTrainerPittsfield, MA$20.50–$32.12 / hourEnsures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM or Debit Card issues. Purpose/Objective: The Call Center Trainer/Supervisor is responsible for developing and delivering Call Center training programs while providing day-to-day operational support to the Call Center agents.
Call Center Performance Coach Prime Group HoldingsCall Center Performance CoachSaratoga Springs, New YorkFull timeWith $6.7 billion in assets under management , Prime Group is among the largest private owners and operators of self-storage properties globally , with a portfolio of 320+ self-storage assets across 28 U.S. states , three Canadian provinces , and the U.S. Virgin Islands , totaling 24+ million rentable square feet . The Senior Performance Coach facilitates classroom and virtual learning, conducts structured coaching sessions informed by call evaluations and performance data, and partners closely with Operations leadership to identify skill gaps and implement targeted development initiatives.
NewCall Center Quality Assurance Specialist 2 (NYHELPS) New York State Thruway AuthorityCall Center Quality Assurance Specialist 2 (NYHELPS)Albany, NY$90,582–$114,585 / yearSubstitutions: An associate degree can substitute for two years of specialized experience; a bachelor's degree can substitute for four years of experience; a master's degree in a related field can substitute for five years of experience; and a doctorate in a related field can substitute for six years of experience. NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve.
Call Center Representative Renewal by Andersen of Eastern NYCall Center RepresentativeSchenectady, New YorkPart timeRenewal by Andersen is looking for goal-oriented and ambitious call center representatives available to work on evenings and weekends. Eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments.
Call Center Quality Assurance Specialist 1 (Spanish Language) New York State Thruway AuthorityCall Center Quality Assurance Specialist 1 (Spanish Language)Albany, NY$66,951–$85,138 / yearNYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
Call Center Consumer Lender Broadview Federal Credit UnionCall Center Consumer LenderAlbany, New York$22.62–$31.67 / hourUses a proactive service delivery approach to maximize each member interaction, sets expectations with the member for remainder of the loan process, looks for ways to prevent future unnecessary member contact and works to move applications toward funding at each touchpoint. Uses strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection and identity verification, and ensuring proper system notation is maintained.
Call Center Representative Berkshire BankCall Center RepresentativePittsfield, MA$20–$28.90 / hourEnsures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
Member Service Representative (Call Center) $20/hr. Broadview Federal Credit UnionMember Service Representative (Call Center) $20/hr.Albany, New YorkHandle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction.
Automotive Call Center Receptionist- Business Developement Center DePaula FordAutomotive Call Center Receptionist- Business Developement CenterAlbany, New YorkThis entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement. This receptionist is the first point of contact for customers, providing exceptional customer service while supporting the dealership's sales and service department.
Member Service Representative (Call Center) $20/Hr. State Employees Federal Credit UnionMember Service Representative (Call Center) $20/Hr.Albany, NYEssential Job Functions/Responsibilities: Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction.
Call Center Consumer Lender State Employees Federal Credit UnionCall Center Consumer LenderAlbany, NY$22.62–$31.67 / hourUses a proactive service delivery approach to maximize each member interaction, sets expectations with the member for remainder of the loan process, looks for ways to prevent future unnecessary member contact and works to move applications toward funding at each touchpoint. Uses strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection and identity verification, and ensuring proper system notation is maintained.
Supervisor, Customer Service - Hybrid (Albany, New York) EmblemHealth IncSupervisor, Customer Service - Hybrid (Albany, New York)Albany, NY$56,160–$99,360 / yearManage the day-to-day responsibilities of telephone performance, coaching/counseling the customer service team, and inventories of offline work including eCorrespondence, social media, and HIPAA/Privacy form updates. Drive weekly meetings with call center management of other call centers and regularly attends configuration/grooming sessions for new systems and software.
NewCall Center Receptionist- Full Time DePaula ChevroletCall Center Receptionist- Full TimeAlbany, New York$17–$19 / hourOur team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in community of automotive sales and service. This entry-level position is ideal for individuals with strong communication and organizational skills who are looking to begin a career in the automotive industry with opportunities for advancement.