UNKNOWN

FEED

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.

HOUR

About Guideway Care* Guideway Care is The Patient Activation Company. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action." Job Summary: We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care. Essential Functions: <ul><li>Answer telephone promptly and in a polite and professional manner </li><li>Obtain and enter accurate demographic information into electronic medical record </li><li>Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization </li><li>Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels </li><li>Meets and exceeds call volume standards </li><li>Adheres to all HIPAA policies </li><li>Adheres to all Sequence Health policies </li><li>Direct calls to other departments as needed </li><li>Use sound judgment in handling calls, especially with upset patients </li><li>Understanding of when to escalate calls to physicians/practice manager/triage nurse </li><li>Make reminder calls as requested </li><li>Make calls to reschedule appointments when necessary </li><li>Provide assistance with call backs and other projects as call volume permits </li><li>Manage multiple clients in a fast-paced enviroment </li><li>Handle high volume of phone calls, with a minimum of 6 hours per shift </li><li>Any other duties necessary to drive our values, fulfill our mission, and abide by our company values </li><li>This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. </li></ul>Required Skills/Abilities: <ul><li>1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment </li><li>1+ years experience working in a call center preferred </li><li>1+ years experience working in a medical or healthcare environment preferred </li><li>Previous medical scheduling experience preferred </li><li>Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet </li><li>Ability to handle confidential and sensitive information </li><li>Ability to handle a "call center" environment: work quickly and multi-task </li><li>Ability to multi-task using several systems and multiple monitors at the same time </li><li>Proficient with technology, software applications, and phone systems </li><li>Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results </li><li>Immigration or work visa sponsorship will not be provided </li></ul>Supervisory Responsibilities: None Travel Requirements: 0% Work Authorization: <ul><li>Guideway Care does not offer Immigration or work visa sponsorship </li></ul>Total Rewards: The salary for this role is $14 per hour and being offered remotely In addition, team members enjoy ... Structured career growth opportunities with potential pay increases of approximately 3% at key employment milestones based on performance, quality, attendance, and business needs. Eligible increases are generally reviewed quarterly. Benefits package including: <ul><li>Medical Insurance </li><li>Vision Insurance </li><li>Dental Insurance </li><li>Flexible Spending Account (FSA), </li><li>Company paid short- and long-term disability, </li><li>Employee Assistance Program, </li><li>Life Insurance, </li><li>Accident insurance, </li><li>and other voluntary benefit programs for employees and their eligible dependents. </li><li>401(k) retirement plan with a company match </li></ul>Essential Duties and Responsibilities <ul><li>Able to work remotely at home in a private HIPAA compliant workspace </li><li>Able to house company equipment needed to perform job </li><li>Broadband Internet Access <ul><li>Internet download speed must be at least 24 mbps and upload speed at least 4 mbps </li></ul></li><li>Immigration or work visa sponsorship will not be provided </li><li> Physical Demands: <ul><li>Ability to hear in normal range and wear a headset / earpiece </li><li>Good visual acuity to read computer screens, scripts, forms etc. </li><li>May sit 100% of the time when taking calls </li></ul></li><li>Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes. </li></ul> We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive. Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience. * Guideway Care is the parent company of Sequence Health. This position is employed by Sequence Health.

Guideway Care

Full Time | Customer Service Representative

Artificial Intelligence (AI)

Authentication

Background Investigation

Broadband

Call Centers

Call Volume

Communication Skills

Customer Support/Service

Demographics

Dental Insurance

Diversity

Documentation

Electronic Medical Records

Employee Assistance Plan

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Insurance

Life Insurance

Medical Records

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Mobile Devices

Multitasking

Nursing Management

Organizational Skills

Patient Care

Physical Demands

Presentation/Verbal Skills

Process Flow

Psychology

Sales

Sales Management

Team Player

Telephone Skills

Triage Nursing

Willing to Travel

Work From Home

Writing Skills

IRecruitee

A Customer Experience Representative will spend approximately 75% of the day receiving inbound customer calls, taking customer product orders via multiple contact methods including phone, email and fax. Customer Experience Representative will also handle any issues and solve problems as necessary and communicate with the operations team, outside sales team to ensure accurate and timely delivery of orders.

General Summary:A Customer Experience Representative will spend approximately 75% of the day receiving inbound customer calls, taking customer product orders via multiple contact methods including phone, email and fax. Customer Experience Representative will also handle any issues and solve problems as necessary and communicate with the operations team, outside sales team to ensure accurate and timely delivery of orders.Primary Responsibilities and Duties:<ul><li>Act as a liaison between customer, outside sales force and other possible third parties.</li><li>Ensure that customer questions and problems are resolved properly and quickly.</li><li>Analyze and resolve customer issues and concerns.</li><li>Strive to provide all customers with an outstanding customer experience.</li><li>Access needs and suggest/promote alternative products or services.</li><li>Meet or exceed established performance metrics to include but not limited to, reporting to work as scheduled, call quality, agent productivity and sales.</li><li>Support outside sales with any issues or inquiries that require inside support.</li><li>Perform current duties and responsibilities of Order Entry Rep. which include, but are not limited to, order entry, being active in the call queue, and general issue resolution.</li><li>Additional duties or projects as assigned by manager.</li><li>Willing to work nights and weekends as the schedule and business needs dictate.</li></ul>Position Requirements:<ul><li>High school graduate required. College courses preferred.</li><li>Minimum of three years of customer service experience.</li><li>Prior knowledge of call center operations required.</li><li>Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met.</li><li>Ability to prioritize, troubleshoot and coordinate multiple tasks while meeting deadlines in a fast-paced, changing environment.</li><li>Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.</li><li>Excellent verbal and written communication skills and good telephone techniques.</li><li>Must be team-oriented, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities.</li><li>Demonstrated ability to look for ways to improve and promote quality.</li><li>Proven data entry skills, attention to detail, and accuracy.</li><li>Ability to think critically and bring fresh perspective and ideas to the team.</li></ul>Position Competencies:<ul><li>Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.</li><li>Ability to work independently as well as with a team.</li><li>Demonstrate a professional and positive attitude during all internal and external customer interactions.</li><li>Effectively represents the company and responsive to the needs of internal and external customers.</li><li>Proven ability to prioritize and complete position responsibilities within the timeframe allotted.</li><li>Self-driven and motivated individual with excellent planning and organizational skills.</li><li>Proven precision and attention to detail with a high level of accuracy.</li><li>Advanced computer skills and knowledge of Microsoft Office software. Previous sophisticated ERP system experience a plus.</li><li>Excellent interpersonal, written and verbal communication, and listening skills.</li><li>Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.</li><li>Sense of urgency and commitment with strong follow up skills.</li></ul>Working Conditions:The work of this position is performed in a controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, (mouse, keyboard, etc.)The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled.

The McPherson Companies

Customer Experience Rep

Analysis Skills

Call Center Operations

Computer Mouse Hardware

Computer Skills

Customer Experience

Customer Relations

Data Entry

Detail Oriented

ERP (Enterprise Resource Planning)

Establish Priorities

Field Sales

Follow Through

High School Diploma

Identify Issues

Interpersonal Skills

Keyboards

Office Equipment

Operational Communications

Order Delivery

Order Processing

Performance Metrics

Printers

Problem Solving Skills

Quality Management

Quality Metrics

Resolve Customer Issues

Sales Support

Shipping/Receiving

Time Management

clearcompany

FULL_TIME

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.

Essential Duties and Responsibilities:- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.- Respond effectively to all forms of inbound and outbound contacts.- Process workflow documents, which include, income, identity, and other eligibility verification documents.- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.-Guide applicants through the Medicaid, SNAP, and TANF application processes.-Provide clear and accurate information about program eligibility criteria.-Ensure excellent customer service by addressing client concerns with patience and professionalism.-Document interactions notate applications, and work across multiple systems to process eligibility.-Maintain a high standard of confidentiality. Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Must be able to read, write, and speak in English and Spanish.- Ability to work independently in a remote environment.- Strong communication skills, both verbal and written.- Must be willing and able to accept a limited service position.- Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday.- Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday).Preferred Skills and Qualifications- High volume call center experience.- Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs.- Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.- High level of empathy, especially when interacting with individuals in vulnerable situations. - Residency in Eastern (EST) or Central (CST) time zones. Home Office Requirements- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.- Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 18.46 Maximum Salary $ 18.46 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=329fda17b1c10a246cf3fc8c48c573e9&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Telephone Interviewer Jobs in Mountain Brook, AL

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Telephone Interviewer Jobs in Mountain Brook, AL

Full Time | Customer Service Representative Guideway Care

Customer Experience Rep The McPherson Companies

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