PRIMARY DUTIES & RESPONSIBILITIES* Provide customers with answers to inquiries* Resolve customers problems or concerns by following company policy and using good judgment* Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries* Take or enter orders, cancel orders, track orders, or obtain details of complaints* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken* Process orders received through the phone, email, fax, or the internet* Work with internal departments and external business partners to resolve customer issues* Enters accurate order notes that communicate actions and results* Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal* Other duties as assigned. BEHAVIORAL COMPETENCIES* Attention to detail and accuracy* Problem assessment and problem solving* Flexibility to multitask and shift priorities when needed* Customer service oriented* Automotive industry interestTECHNICAL COMPETENCIES* Basic to intermediate proficiency with MS Office to include: Excel, Word, Outlook, instant messaging, and internet navigation* E-commerce experience a plus* Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software program.