The University of Kansas Health SystemCall Center Representative The University of Kansas Health SystemCall Center Representativelenexa, KSResponsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
Master's TransportationCall Center Representative Master's TransportationCall Center RepresentativeKansas City, Missouri$16–$18Physical Demands:While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
MCINewRemote Call Center Representative MCIRemote Call Center RepresentativeKansas City, MORemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. Key ResponsibilitiesListen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problems solving and effective call handlingWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, and driven applicants are encouraged to apply.
SPECTRUMCustomer Service Supervisor SPECTRUMCustomer Service SupervisorKansas City, MOGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide.
HallconNewCall Center Agent - Nights B HallconCall Center Agent - Nights BOverland Park, KSHallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clientsincluding railroads, tech companies, hospitals, airports, universities, and public transit agencies. Position: Call Center Agent (In-Office, Night Shift B Schedule) Location: Lenexa, KS Pay: $17.30 / +$3.00 for a base rate of $20.30 Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate Wednesday .
Masters TransportationNewCall Center Representative Masters TransportationCall Center RepresentativeKansas City, MOWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Pet Resource Clinic of Kansas CityNewBilingual Call Center Specialist Pet Resource Clinic of Kansas CityBilingual Call Center SpecialistKansas City, MO$15–$16 / hourThis role ensures safe, timely, effective, and client-centered care while upholding PRC's mission of ending pet homelessness, increasing pet retention, and improving the quality of life for pets and the people who love them. The specialist is responsible for answering high-volume calls, assessing each client's needs, identifying barriers, and helping families navigate the services that will best support their pets.
PANTHEON MOVING LLCCall Center Representative PANTHEON MOVING LLCCall Center RepresentativeKansas City, MOIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Master's TransportationCustomer Service Representative Master's TransportationCustomer Service RepresentativeKansas City, Missouri$18–$20Physical Demands:While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
The University of Kansas Health SystemPharmacy Technician II - Home Infusion Call Center The University of Kansas Health SystemPharmacy Technician II - Home Infusion Call CenterLenexa, KSOur Customer Care Pharmacy Technicians work in an office setting environment and support the care coordination of our patients by calling patients to confirm refill schedules, supply checks, perform medication reconciliation, reschedule IV pump returns and other tasks as assigned to ensure patient''s needs are being met for their Home Infusion care. Prepares medications and supplies for dispensing: Efficiently and accurately prepares basic and advanced sterile compounds following all established procedures and safety protocols.
UNITYNewRepresentative, Bilingual Customer Care UNITYRepresentative, Bilingual Customer CareLees Summit, MOPosition Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. This may include caller circumstances involving topics such as domestic violence; trauma, abuse; suicide; death; personal health, sexual health; and other sensitive issues that may arise during communications with those individuals in crisis who reach out for prayer.
TriWest Healthcare AllianceTRICARE Customer Service Rep-Alaska residents TriWest Healthcare AllianceTRICARE Customer Service Rep-Alaska residentsKansas City, MOFull timeAccurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .
Americo Financial Life and AnnuityBilingual Customer Experience Associate Americo Financial Life and AnnuityBilingual Customer Experience AssociateKansas City, MOThis role supports policyholders and agents and plays a key role in delivering best-in-class service via phone, while gaining broad insight into Americo and the life insurance and annuity industry. Our representatives are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?”
Americo Financial Life and AnnuityCustomer Experience Associate I Americo Financial Life and AnnuityCustomer Experience Associate IKansas City, MOThis role supports policyholders and agents and plays a key role in delivering best-in-class service via phone, while gaining broad insight into Americo and the life insurance and annuity industry. Our representatives are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?”
NTT DATA Services, LLCCustomer Service Associate NTT DATA Services, LLCCustomer Service Associatekansas city, MORemoteNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. Responsibilities: Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.
Dal-TileNewCustomer Service Representative - FT Dal-TileCustomer Service Representative - FTLenexa, KansasDal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. About Dal-Tile:Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.
Sunrise Systems IncNewFraud Specialist/Fraud Operations Specialist I Sunrise Systems IncFraud Specialist/Fraud Operations Specialist IOverland Park, KSSeeking a Fraud Analyst with at least 1 year of experience in fraud investigation, customer service, or call center operations. Communicate with customers and internal teams to resolve fraud concerns.
A.B MayCustomer Service Representative A.B MayCustomer Service RepresentativeKansas City, MissouriThis position will handle customer contact through incoming calls and involves helping our customers with scheduling appointments, getting technicians to resolve their home service concerns, and answering customer questions about their home warranty or home contracts. May is Kansas City’s premier, family-operated plumbing service provider, delivering exceptional service for over six decades.
DiPasquale MooreClient Intake Specialist (Customer Support) DiPasquale MooreClient Intake Specialist (Customer Support)Kansas City, MOFull timeJoin a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field. The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.
DiPasquale MooreClient Intake Specialist - Bilingual (Customer Support) DiPasquale MooreClient Intake Specialist - Bilingual (Customer Support)Kansas City, MOFull timeJoin a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field. The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeKansas City, KSFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
eCapitalCustomer Service Specialist (Bilingual English/Spanish) eCapitalCustomer Service Specialist (Bilingual English/Spanish)Lenexa, KSFull timeAs a leading provider of innovative funding solutions for small to medium sized businesses, we are one of the fastest growing companies in the industry. Relationships: We put our clients' needs at the center of everything we do, and we believe the best results come from diverse teams working together.
eCapitalCustomer Service Specialist eCapitalCustomer Service SpecialistLenexa, KSFull timeAs a leading provider of innovative funding solutions for small to medium sized businesses, we are one of the fastest growing companies in the industry. Relationships: We put our clients' needs at the center of everything we do, and we believe the best results come from diverse teams working together.
The University of Kansas Health SystemPatient Scheduling Associate - Cancer Center North Kansas City - PRN The University of Kansas Health SystemPatient Scheduling Associate - Cancer Center North Kansas City - PRNkansas city, MOResponsible for accurate scheduling/rescheduling / cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as (chemotherapy, radiation therapy, surgeries, procedures and or ancillary services) using extensive knowledge of appointment types, locations, providers and specialties. Builds and maintains trusting relationships with provider and clinical team to provide holistic and patient centered scheduling services, while advocating for patient's needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses.
LAW OFFICE OF KEVIN J MCMANUS LLCIntake Specialist (Bilingual) LAW OFFICE OF KEVIN J MCMANUS LLCIntake Specialist (Bilingual)Kansas City, MORemote$6–$10 / hourSuccess in this role is measured by your ability to convert qualified leads into signed clients while delivering an excellent client experience. This is not just a call center role—this is a critical position that directly impacts the growth of our firm and the lives of our clients.
TireHub, LLCNewCustomer Service Specialist TireHub, LLCCustomer Service SpecialistKansas City, MO$21–$24 / hourPosition Summary: The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
Interest MediaNewSenior Account Executive – Performance Marketing & Call Transfers Interest MediaSenior Account Executive – Performance Marketing & Call TransfersKansas City, ALRemoteThe Account Executive focuses on new business development and outbound prospecting and is most successful when proactively identifying and pursuing opportunities rather than relying solely on company-provided leads. This hunter focuses on acquiring and growing direct advertiser relationships within high-volume consumer acquisition verticals — especially insurance and other near-prime/subprime financial services products.
Guitar Center IncNewCustomer Service Advisor NEW Guitar Center IncCustomer Service Advisor NEWKansas City, MOThe Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. Recommend additional products that fit the customer's interests, focusing on enhancing their overall musical experience and satisfaction.
UNITYNewRepresentative, Customer Care UNITYRepresentative, Customer CareLees Summit, MOPosition Summary: Provide exceptional customer service by assisting inbound callers with expert product guidance and creating a positive experience that builds strong relationships with current and prospective customers. This may include caller circumstances involving topics such as domestic violence; trauma, abuse; suicide; death; personal health, sexual health; and other sensitive issues that may arise during communications with those individuals in crisis who reach out for prayer.
TriWest Healthcare AllianceSupervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportKansas City, MORemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
The University of Kansas Health SystemNewPatient Service Representative-Sleep Disorders Center The University of Kansas Health SystemPatient Service Representative-Sleep Disorders CenterKansas City, KSThis work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
The University of Kansas Health SystemNewPatient Service Representative- Sleep Disorders Center The University of Kansas Health SystemPatient Service Representative- Sleep Disorders CenterKansas City, KSThis work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
Whelan SecuritySecurity Officer - Fulfillment Center Whelan SecuritySecurity Officer - Fulfillment CenterOlathe, KSGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
The University of Kansas Health SystemOAM - Patient Scheduling Associate - Primary Care The University of Kansas Health SystemOAM - Patient Scheduling Associate - Primary Carelenexa, KSSchedules/reschedules/cancels in person appointments, telehealth visits, surgeries, procedures and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments. In the clinical location, this role is responsible for front desk operations including greeting and checking in customers and visitors, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for daily patient appointments.
The University of Kansas Health SystemOAM - Patient Scheduling Associate The University of Kansas Health SystemOAM - Patient Scheduling Associatelenexa, KSSchedules/reschedules/cancels in person appointments, telehealth visits, surgeries, procedures and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments. Position Summary / Career Interest: The Patient Scheduling Associate in the Office of Access Management department provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral.
The University of Kansas Health SystemPatient Scheduling Associate - ENT - Multiple Locations The University of Kansas Health SystemPatient Scheduling Associate - ENT - Multiple LocationsKansas City, KSSchedules/reschedules/cancels in-person appointments, telehealth visits, surgeries, procedures, and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional, and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments. In the clinical location, this role is responsible for front desk operations including greeting and checking in customers and visitors, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for daily patient appointments.
Sapp Bros., Inc.Service Center Advisor Sapp Bros., Inc.Service Center AdvisorHARRISONVILLE, MOAs a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. Employee Perks: Enjoy valuable perks like tuition assistance, gym membership reimbursement, and exclusive discounts, including 25¢ off every gallon of gas and diesel.
TransPerfect IncRemote Bilingual Interpreter TransPerfect IncRemote Bilingual InterpreterKSRemoteStay focused and attentive during high-volume, back-to-back call periods Handle pressure and emotionally complex conversations with calm and professionalism Welcome regular feedback and coaching as opportunities to grow and improve Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality Are eager to use their bilingual fluency to support essential services in real time Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work. Quiet, comfortable, and distraction-free work environment Desktop or laptop computer (Windows or Mac) with at least 16GB RAM Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) - no cellular data or hotspot connections Computer no older than 5 years with a functioning webcam Windows 10 or newer / macOS Big Sur (OS 11) or newer.
TransPerfect IncRemote Bilingual Interpreter (English <> Spanish) TransPerfect IncRemote Bilingual Interpreter (English <> Spanish)KSRemoteProvide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Spanish, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
TransPerfect IncRemote Bilingual Interpreter (English <> Korean) TransPerfect IncRemote Bilingual Interpreter (English <> Korean)KSRemoteProvide consecutive interpretation services between English and Korean across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Korean, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
TransPerfect IncRemote Bilingual Interpreter (English <> Vietnamese) TransPerfect IncRemote Bilingual Interpreter (English <> Vietnamese)KSRemoteProvide consecutive interpretation services between English and Vietnamese across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Vietnamese, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
T Mobile UsNewBroadband Customer Support Specialist T Mobile UsBroadband Customer Support SpecialistOverland Park, KSJob Responsibilities: Subject matter expert directly resolving customer Fiber/Broadband Internet escalations or specialized requests via various communication channels for customers, owning the issues through to resolution. Proactively identify customer experience opportunities, identify the root cause, and recommend solutions through cross-functional teams, and share trends with partner leadership, HQ, and frontline.
JOHNSON COUNTY GOVERNMENTNewAdmissions Coordinator (Customer Service II) JOHNSON COUNTY GOVERNMENTAdmissions Coordinator (Customer Service II)Olathe, KSWithin sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox). Assists customers with completing routine and non-routine forms when appropriate; collects forms and any supporting documents; reviews for accuracy and completeness; obtains client information as well as signatures on required permission and consent forms; explains fees, policies, and payment options.
TriWest Healthcare AllianceIT Delivery Lead TriWest Healthcare AllianceIT Delivery LeadKansas City, MORemoteFull timeTechnical Skills: Knowledge of technology impacts on business strategic direction enabling definition and integration of technical plans supporting the enterprise business functions; knowledge and expertise in project/program management methodologies and tools to include Agile; experience with product/solution/system lifecycles; expert knowledge in one or more of: system servers and data network; traditional telephony principals and support; Microsoft enterprise software, server principals and support; HP enterprise products and services: data communication and network architectures, design, and support; installation, maintenance and support of large scale application systems; healthcare industry experience, to include medical management and provider data/solutions: proficient with Microsoft Project, Project Server, Visio, and SharePoint Services. • 7+ years of related and progressive experience combining various elements of technical delivery or support, solutions implementation, process automation, project management, and team leadership .