Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)KSRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentKSRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Call Center Shift Supervisor The University of Kansas Health SystemCall Center Shift SupervisorKansas City, KansasResponsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly. Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements.
Pharmacy Call Center Manager The University of Kansas Health SystemPharmacy Call Center ManagerLenexa, KSResponsible for providing daily supervision of call center employees and call center operations using techniques that reflect good leadership skills and encourage employees to be customer service focused. Position Summary / Career Interest: The Outpatient Pharmacy Call Center Manager oversees the operations and provides leadership to a team of call center representatives that support the Outpatient Pharmacy Call Center at The University of Kansas Health System.
Call Center Representative The University of Kansas Health SystemCall Center RepresentativeLiberty, MissouriTriages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources. Preferred Education and Experience Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.
Call Center Patient Service Representative Heartland Community Health CenterCall Center Patient Service RepresentativeLawrence, KS$19–$25 / hourHigh school diploma or equivalent required; additional education or certification in healthcare administration or a related field preferred. This role will require the ability to handle difficult situations and calm distressed patients to ensure a safe and supportive atmosphere.
Call Center Sales Director Advisors ExcelCall Center Sales DirectorLenexa, KansasAdvisors Excel—one of the nation's largest independent financial services companies—is launching a brand-new lead generation and appointment-setting operation, and we're looking for a Call Center Sales Director to help bring it to life. Position: Call Center Sales Director Department: Advisors Excel Reporting to: President of National Lead Generation Location: Lenexa, KS or Topeka, KS - Onsite Overview: This isn't a "maintain the machine" job.
Patient Services Associate (Call Center) The University of Kansas Health SystemPatient Services Associate (Call Center)Kansas City, KSThe Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. Position Summary / Career Interest: THIS POSTING IS FOR THE FOLLOWING SHIFT; Days will be rotating Mon, Tues, Wed Off Thurs, Fri; Work Sat, Sun Off Mon, Tues; Work Wed, Thurs, Friday, Off Sat, & Sun.
Call Center Sales Director Advisors Excel LLCCall Center Sales DirectorLenexa, KSAdvisors Excel-one of the nation''s largest independent financial services companies-is launching a brand-new lead generation and appointment-setting operation, and we''re looking for a Call Center Sales Director to help bring it to life. What you'll do: Recruit, hire, train, coach, and develop a high-performing team of Call Center Representatives focused on creating quality consumer connections and advisor opportunities.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAMO$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Call Center Customer Service Representative Qureos IncCall Center Customer Service RepresentativeKansas City$30–$40 / hourThebes USA , the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative . As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients.
Technical Call Center Agent-Bilingual-Spanish Panasonic Corporation of North AmericaTechnical Call Center Agent-Bilingual-SpanishLeawood, KS$17–$20 / hourPaid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events) Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.
NewCall Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceOverland Park, KSUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
Call Center Representative PANTHEON MOVING LLCCall Center RepresentativeKansas City, MOIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Kansas City, MO$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Logistics Call Center Representative I Quest Diagnostics IncLogistics Call Center Representative ILenexa, KSResponsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Call Center Representative Frontier Community Credit UnionCall Center RepresentativeFort Leavenworth, KansasThis will include receiving and resolving a wide range of financial requests, such as transferring funds from member accounts and maintaining member records; handling inquiries; and researching and resolving escalated cases. Intermediate computer skills, including Microsoft Office (Word, Excel, and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with members.
Call Center Nurse Consultant The University of Kansas Health SystemCall Center Nurse ConsultantOverland Park, KSLicensed Registered Nurse (LRN) - Single State - State Board of Nursing Must have current active multistate state Register Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working with proof of application of a multistate RN license in the state in which you live. Position Summary / Career Interest: The Call Center Nurse Consultant is responsible for being a clinical resource over the phone to people calling from the health care system or community who have questions while seeking care, including by not limited to, nurse triage, prescription refills, and closing gaps in care.
NewTechnical Call Center Team Lead PSG Panasonic Connect North America Professional ServicesTechnical Call Center Team LeadLeawood, Kansas$22–$24 / hourFull timeThis role provides frontline leadership, real-time queue oversight, and first-level escalation support for critical issues while mentoring team members to improve technical capability, efficiency, and customer experience. Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion.
NewCustomer Service Representative SpectrumCustomer Service RepresentativeKansas City, MOExperience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center. Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
NewCustomer Service Representative Customer OperationsCustomer Service RepresentativeKansas City, MOExperience : 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center. Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
Pharmacy Technician II - Retail Pharmacy Call Center The University of Kansas Health SystemPharmacy Technician II - Retail Pharmacy Call CenterLenexa, KansasDistributes medications and stock items: Applies expert knowledge of dispensing and point of sale workflows, and uses safety protocols to ensure precise, efficient, and reliable dispensing of prescriptions. Call Center Pharmacy Technicians assist patients and other pharmacy customers by answering inbound calls, providing support, and helping coordinate care.
NewTechnical Call Center Team Lead Panasonic Corporation of North AmericaTechnical Call Center Team LeadLeawood, KS$22–$24 / hourCreate dashboards, provide reporting, and develop positive relationships with external counterparts Partner with external customers on new product releases, ensuring the team is trained and prepared Other duties as assigned Job Requirements: Previous call center experience preferred Must have excellent leadership skills Ability to motivate and devise effective techniques to improve team performance Strong coaching and mentoring capabilities Ability to handle multiple tasks simultaneously without errors or mistakes Ability to work independently with limited guidance Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion Intermediate skills with Microsoft Office Suite including Excel and PowerPoint Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Monitor queues, adjust staffing, monitor cross-trained support, and take calls as needed Document and maintain processes by creating SOP's for training purposes Set and monitor targets for support staff, focusing on continuous improvement to ensure KPI's and customer satisfaction goals are achieved Act as lead contact with new external customer.
Customer Service Rep Pyramid, IncCustomer Service RepOverland Park, KSFull timeYou will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, troubleshooting, and problem-solving, and other similar duties as assigned. No Interview // Direct Hire Extra Bonus of $150 after completing 90 days at job Minimum Qualifications: Basic computer proficiency to include data entry, word processing (Word), and email (Outlook).
Customer Service Representative Charter Communications IncCustomer Service RepresentativeKansas City, MOExperience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center. Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more.
French Speaking Customer Service Representative MCI LCFrench Speaking Customer Service RepresentativeKSRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Technical Call Center Agent-Bilingual-Spanish PSG Panasonic Connect North America Professional ServicesTechnical Call Center Agent-Bilingual-SpanishLeawood, Kansas$17–$20 / hourFull timeExcellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.
Experience Center Trainer Security Benefit Life Insurance CompanyExperience Center TrainerOverland Park, KSWithin this call center environment, you will design, develop, and deliver training programs that prepare Experience Center Associates to provide top-tiered, consultative service across Security Benefit's annuity and retirement plan books of business - ensuring associates are equipped with the product knowledge, regulatory fluency, and service behaviors needed to support clients, financial advisors/agents, and distribution partners at each stage of our phased rollout. Skilled facilitator capable of engaging diverse learner groups in both in-person and virtual environments; comfortable leading scenario simulations, role-plays, and coaching conversations.
NewLead Contact Center Representative KC CARE Health CenterLead Contact Center RepresentativeKansas City, MOWhile performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department. The Lead Contact Center Representative monitors the day-to-day operations of the contact center to ensure a high level of productivity and efficient operations.