Cleveland, OH30+ days ago
Must satisfy ONE of the following: (i) One year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high-volume business (office) environment required, experience in a utility call center is preferred; OR (ii) Completion of a customer service specialization certification and training program together with one year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high volume business (office) environment; OR (iii) Completion of any related City of Cleveland apprenticeship program. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following: A signed and notarized Residency Affidavit available on the City's website here: https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf.