NewCall Center Team Leader - Supporting Volvo Cars TTECCall Center Team Leader - Supporting Volvo CarsMahwah, NJThe Volvo Team Leader provides leadership through coaching, performance analysis, customer escalation management, process improvement initiatives, and business reporting while ensuring world-class customer experience for Volvo owners requiring roadside assistance services. This role drives operational excellence through coaching, performance management, customer experience oversight, and workforce optimization while ensuring achievement of client, company, and program objectives.
Call Center Operations Q1 Technologies, IncCall Center OperationsRaritan, NJJob Description:Contact Center Technology and Process Improvement – Design and drive implementation of contact center operations technology and process changes/enhancements Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development. Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
NewInbound Contacts Representative Humana IncInbound Contacts RepresentativeNJRemote$39,000–$49,400 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
Call Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish) Nirvana Healthcare Management ServicesCall Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish)West Orange, NJ$17–$20 / hourFull timeJoin our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Bilingual Call Center Representative Ascensus LLCBilingual Call Center RepresentativeNewark, NJRemoteService center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Customer Service Representative Call Center Client Support Automatic Data Processing IncCustomer Service Representative Call Center Client SupportFlorham Park, NJIn this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.
Call Center Agent - Remote Peace Global Solutions LogisticsCall Center Agent - RemoteNewark, New JerseyRemoteQualifications:• High school diploma or equivalent• Proven experience in a call center or customer service environment• Excellent communication and interpersonal skills• Ability to multitask, prioritize, and manage time effectively• Proficient in using computers and various software applications• Strong problem-solving abilities and ability to remain calm under pressure• Self-motivated with a positive attitude and willingness to learn• Previous experience in the logistics industry is a plus• Bilingual candidates are strongly encouraged to applyBenefits:• Competitive salary and performance-based incentives• Comprehensive training program• Flexible work schedule• Work from the comfort of your own home• Advancement and growth opportunities within the company• Collaborative and supportive work environment• Health and life insurance benefitsJoin our team and become a part of a dynamic and growing company that values its employees and customers. Key Responsibilities:• Answer incoming calls from customers and identify their needs• Provide accurate and timely information to customers regarding our services and products• Handle customer inquiries and complaints, and escalate them to the relevant department if necessary• Follow up with customers to ensure their issues have been resolved satisfactorily• Make outbound calls to potential customers to promote our services and generate sales leads• Update customer information and transactions in the company database• Meet and exceed individual and team performance targets• Keep up-to-date with product knowledge and industry trends• Collaborate with other team members and departments to ensure a smooth customer experience.
Team Leader / Contact Center Beltone Electronics CorpTeam Leader / Contact CenterParsippany, NJ$55,000–$60,000 / yearHas experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met. Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
Team Leader / Contact Center BeltoneTeam Leader / Contact CenterParsippany, New JerseyHas experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met. Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
Front Desk/Call Center NJ PEDIATRIC NEUROSCIENCE INSTITUTEFront Desk/Call CenterMorristown, NJScheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider. · Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterNJRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
NewCustomer Service Representative TalentBridgeCustomer Service RepresentativePassaic, NJ$18.50–$18.50 / hourIn this role, you will work closely with customers, business partners, and drivers to ensure smooth delivery operations and exceptional service. If this is not the right fit for what you are targeting right now we are also happy to pay a referral bonus if you have a former colleague in mind please feel free to pass this information along as well!
Front Desk/Call Center Nj Pediatric Neuroscience InstituteFront Desk/Call CenterMorristown, New JerseyWe believe that by working together, with patients and their families, our neurosurgeons, neurologists, ancillary healthcare providers, therapists, and orthotists deliver the best care in the world. We seek to improve a child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options.
Call Center Representative Butler America Aerospace, LLC.Call Center RepresentativeClifton, NJ$19–$21 / hourCall Center RepresentativeLocation:Clifton, NJ (07014)Job ID: #72434Pay Range: $19-21Description:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Job Specific Requirements- Must be familiar with Microsoft 365- Experience with SalesForce CRM a plus. * Typical workday: o Onsite o Shift M - F 8a - 5p o Not required - OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment.
Call Center Representative Planet HondaCall Center RepresentativeUnion, New JerseyAs an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.
NewCustomer Service Representative (REMOTE) Nestle SACustomer Service Representative (REMOTE)Bridgewater, NJRemote$37,000–$45,000 / yearOur broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging digital trends and their relevance in a modern, insight-led workplace.
Call Center Associate Saint Peter's Healthcare System IncCall Center AssociateNew Brunswick, NJManually enter admits, transfers, discharges patients, diet orders and cancels diet orders in CBORD as needed when Cerner is down. Utilize telephone, fax, and/or radio as needed to communicate with Culinary and Nutrition staff and patient care units in accordance with Department policy.
Call Center Team Leader - Supporting Volvo Cars TTEC Holdings IncCall Center Team Leader - Supporting Volvo CarsMahwah, NJThe Volvo Tier 1 Team Leader is responsible for leading, coaching, developing, and motivating the Roadside team by responding to questions, providing guidance and direction, and demonstrating excellent leadership and interpersonal skills. The Team Leader ensures efficient performance of the team to provide world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints and addressing questions regarding their vehicle and more.