UNKNOWN

FEED

OTHER

In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

CUSTOMER SERVICE REPRESENTATIVELocation: Martinsville, VA. | Office: Hybrid | Schedule: Monday to Friday | Hours: 7 am - 9 pm ESTAbout Us Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. Overview We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.Benefits <ul><li>$16 USD per hour. </li><li>Employee benefits (Healthcare, Paid Time Off, & 401K).</li><li>Meditation app.</li><li>Referral program.</li><li>Paid training.</li><li>Work from home. </li><li>Computer equipment. </li><li>Great culture. </li><li>Growth opportunities.</li></ul>Education & Experience<ul><li>High school diploma or equivalent. </li><li>1+ year of customer service experience in a fast-paced environment.</li><li>Healthcare experience is not required but is considered a plus.</li><li>Startup experience is a plus.</li></ul>Skills & Responsibilities <ul><li>Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.</li><li>Strong communication and interpersonal skills.</li><li>Empathetic attitude with a positive and professional demeanor.</li><li>Ability to handle challenging customer interactions calmly and effectively.</li><li>Detail-oriented with strong organizational skills.</li><li>Tech-savvy and comfortable using CRM and online support tools.</li><li>Self-motivated and quick to adapt to new information and procedures.</li><li>Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates).</li><li>Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.</li><li>Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR).</li><li>Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.</li><li>Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.</li><li>Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed).</li><li>Perform other related duties as assigned by managers.</li><li>Ability to thrive in a fast-paced, dynamic environment with frequent changes.</li><li>Open to working all shifts as needed by the business.</li><li>Other related tasks assigned by managers of the Clients and/or Helpware.</li></ul>Physical and Mental Requirements<ul><li>Must be physically willing and able to sit for an 8-hour shift. </li><li>Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift. </li><li>Must be physically willing and able to manage multiple chat conversations simultaneously. </li><li>Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.</li><li>Must have the ability to thrive in a high-volume, fast-paced call center environment. </li></ul>

Helpware

Customer Service Representative (Martinsville, VA)

Best Practices

Call Centers

Communication Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Support/Service

Detail Oriented

Electronic Medical Records

Employee Benefits

GLP (Good Laboratory Practices)

Healthcare

Healthcare Providers

Identify Issues

Interpersonal Skills

Keyboards

Medical Record System

Online Customer Support

Operational Support

Organizational Skills

Prescription Drugs

Problem Solving Skills

Process Improvement

Startup

Work From Home

BreezyHR

Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager . • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar .

Category/Area of Expertise: Retail Operations Job Requisition: 365911 Address: USA-NC-Walnut Cove-1072 N Main St Store Code: Store 01090 Front End (7218697) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Avoid personal conversations with other associates when customers are present • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar • Ensure work station and front end area of the store has a neat and clean presentation • Maintains proper knowledge of all sales associate register functions and Front End accounting services • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner • Ensure the MVP savings center KIOSK is filled with paper and properly working • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines • Performs the task of the customer lead as needed to ensure service standards are maintained • Maintain alertness and calls for assistance when needed to service customers per service standards • Is courteous and helpful to other associates • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned\

Food Lion

PT Customer Service Leader

Accounting

Computer Workstations

Computer-Based Training (CBT)

Customer Service Management

Food Services

Housekeeping/Cleaning

Quality Assurance

Revenue Growth

Sales

Time Management

User Interface/Experience (UI/UX)

Hire Recruits

Category/Area of Expertise: Retail Operations Job Requisition: 488796 Address: USA-VA-Floyd-350 West Main Street Store Code: Store 02107 Front End (7229382) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. DUTIES AND RESPONSIBILITIES • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience • Greet each customer and uses his or her name whenever possible • Avoid personal conversations with other associates when customers are present • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar • Ensure work station and front end area of the store has a neat and clean presentation • Maintains proper knowledge of all sales associate register functions and Front End accounting services • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner • Ensure the MVP savings center KIOSK is filled with paper and properly working • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines • Performs the task of the customer lead as needed to ensure service standards are maintained • Maintain alertness and calls for assistance when needed to service customers per service standards • Is courteous and helpful to other associates • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Adhere to all company guidelines, policies and standard practices • Observe and correct all unsafe conditions that could cause associate or customer accidents • Notify QA of any cleaning issues or maintenance required on front end • Successfully complete computer based training (CBT) and training aid courses • Perform all other duties as assigned\

FT Customer Service Leader

ADAPTED_NOW

Here you won’t just provide and install the most advanced home technologies around – everything from satellite dishes to home security and smart home automation – you’ll be the technician customers trust. We provide the planning, staffing, training, resource deployment, inventory management, call center support and analytics required for a comprehensive workforce solution.

HOUR

Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you won’t just provide and install the most advanced home technologies around – everything from satellite dishes to home security and smart home automation – you’ll be the technician customers trust. Explore exciting opportunities in Home Installation, made possible through our collaboration with a leading partner in the Satellite industry. As a valued team member, you will play a crucial role in the installation and maintenance of satellite dishes and receivers. Your responsibilities include fostering positive customer relationships, troubleshooting, and guaranteeing a seamless and enjoyable customer experience. This dynamic role involves both indoor and outdoor tasks at customer residences and commercial buildings and must follow safety guidelines. If you’re ready to take a major step up in your career, we’re ready to talk. What we’re looking for: + You take customer service seriously and set the example + You know or are motivated to learn the latest technologies and you’re ready to master whatever’s next + You enjoy multi-tasking and working independently + You advise and recommend the best solutions and products to meet the customer’s needs + You desire to continuously learn relevant new technologies What we’re offering: + Competitive wages – performance-based compensation and incentives (if you do more, you earn more) + Paid training - focused on safety, customer service, technology, products, and on-site sales techniques + Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card + Medical, dental and vision benefits options + 401(k) with a company match (that’s free money) + Employee stock purchase plan + Paid time off + Highly independent work environment + A clear promotion path to Field Technician Supervisor and Site Manager - 80% of our Operation Managers started as Technicians Pay: Up to $22 an hour or more What we require: + Essential function of the job requires you to climb ladders. You must be able to meet manufacturer’s safety requirements on equipment used. Candidate’s body weight + 25 lbs of tools/equipment must not exceed 375 pounds. + Be able to lift 60-80 pounds and climb 28-36 foot ladders + Work could be performed in environments that are not heated or air conditioned, and work may be inside or outside, not dependent of weather + Work could require kneeling, crawling, bending or other positions that may be uncomfortable + A valid driver’s license + Be able to pass a pre-employment drug test, criminal background check and MVR (driving record) check + Be able to work a flexible schedule that includes weekends or evenings + Maintain strict adherence to safety protocols and procedures in this safety-sensitive role About MasTec Advanced Technologies MasTec Advanced Technologies is the leader in last mile fulfillment services for the deployment and installation of technology and devices. We safely deliver, install and support an array of consumer and commercial products, creating a high-quality customer experience in every interaction. We are the “clean boot, white glove” service provider, with more than 2,000 full-time service professionals and technicians nationwide. We connect people with the products and technology they want and need from TV, entertainment and security to connected homes, facility upgrades and smart cities. We provide the planning, staffing, training, resource deployment, inventory management, call center support and analytics required for a comprehensive workforce solution. Our controls deliver the depth, flexibility, technology and efficiency needed to meet any business objective. With over 25 years of expertise and one of the largest fleets of service vehicles in the country, you can be confident in us to deliver success for your business. MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. UNAVAILABLE UNAVAILABLE

Telephone Interviewer Jobs in Stewart, VA

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Telephone Interviewer Jobs in Stewart, VA

Customer Service Representative (Martinsville, VA) Helpware

PT Customer Service Leader Food Lion

FT Customer Service Leader Food Lion

Technician MasTec Advanced Technologies

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