VA Call Center Remote Customer Service Representative Vimo, Inc.VA Call Center Remote Customer Service RepresentativeRichmond, VARemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMed LLCService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Richmond, VARemote$17–$24.26 / hourKNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems.
NewCustomer Service and Support Manager 1 ASM Research, An Accenture Federal Services CompanyCustomer Service and Support Manager 1Richmond, VACoordinate with Campaign & Dialer Ops Specialist to ensure contact lists are uploaded, dialer logic is functioning, and call attempts are completed per SLA.Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels. Generate weekly and monthly performance reports using telephony and CRM dashboards; elevate issues and trends to the DPM and PM.Coordinate with Clinical Lead, Call Center Supervisors, PHRC, and Outreach staff to ensure integrated case handling and smooth handoffs.
Call Center Associate White House ClinicsCall Center AssociateRichmond, VirginiaAccountable to the Call Center Team Leader (if applicable) and Clerical Service Line Manager and responsible for keeping the Call Center Team Leader (if applicable) and Clerical Service Line Manager informed of call center activities and problems that arise. Primary responsibilities include managing the telephone traffic into the Richmond, Berea, McKee, and Irvine clinics by delivering service to the patient or transferring to the appropriate department/location with preparatory information for expedited service.
NewCustomer Service Representative Aston CarterCustomer Service RepresentativeRichmond, VAThe Customer Service Representative responds to questions about starting and stopping service, billing, usage, payments, and complaints, while following established procedures and using multiple computer systems. Team members use multiple computer systems, including older software platforms such as Banner CIS, along with Microsoft Excel and Word, to review accounts, document calls, and process transactions.
Bilingual Customer Service Representative I (CSR1) Remote (Virginia Residents Only) Lingo StaffingBilingual Customer Service Representative I (CSR1) Remote (Virginia Residents Only)Richmond, VARemoteLingo Staffing is currently hiring Bilingual Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. The Bilingual Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support.
Customer Service Representative I (CSR1) Remote (Virginia Residents Only) Lingo StaffingCustomer Service Representative I (CSR1) Remote (Virginia Residents Only)Richmond, VARemoteLingo Staffing is currently hiring Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. The Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support.
VIRGINIA only - Work at Home Call Center Representative InfoCision Management CorpVIRGINIA only - Work at Home Call Center RepresentativeRichmond, VARemoteIf you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you. Make outbound calls on behalf of a variety of clients.
NewManagement Analyst Richmond City Council VirginiaManagement AnalystRichmond, VA$54,503–$102,298 / year5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled.