This position troubleshoots fiber internet, wireless internet, IPTV/TV, and phone services; responds to telephone and email inquiries related to Internet, TV, phone, electric, water, and other services; tracks and monitors issues to timely resolution; supports and sells communications products; understands cycle billing; and serves as a technical interface with other service departments. Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department/organizational objectives.