Essential Functions Prioritize incoming call traffic Submit and trick claims through service portals Scheduling service calls for the technicians Follow up on pending service calls (calls that still need to be scheduled or were requested with no firm date scheduled) Monitoring parts deliveries and recording back order information for follow up with customers Receiving and assigning inventory parts Dating and matching part invoices and credit memos for claims and part returns Returns parts or submits NARDA claims for incorrect parts/defective parts received Monitors and checks email traffic Tracks labor payments for claims Gathers back order reports and part delivery status for current work orders Follow up on submitted claims. JOB DESCRIPTION Summary The Appliance Repair Dispatcher is responsible for providing regular clerical and administrative support by answering phones, gathering customer information, processing new customer work orders, scheduling technicians, and tracking progress of jobs.