1+ year of experience in a fast-paced, customer-facing support role (call center, retail, or technical support) preferred, ideally including hands-on troubleshooting for a specific product or service (e.g., internet/telecom, cable, IT helpdesk, or similar). This is a fast-paced, high-volume environment, so we're looking for people who are naturally curious problem-solvers, communicate clearly under pressure, and genuinely enjoy helping people.