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This role is ideal for professionals with 2+ years of customer-facing experience handling financial transactions, such as bank tellers, hotel front desk agents, dealership staff, or administrative customer service professionals. Our team operates with our FIERCE values: With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

UMV – Customer Service RepresentativeStarting Pay: $20/hour + bonuses + commissions UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans. This role is ideal for professionals with 2+ years of customer-facing experience handling financial transactions, such as bank tellers, hotel front desk agents, dealership staff, or administrative customer service professionals. Success in this role requires attention to detail, strong multitasking ability, and a commitment to accuracy and compliance. Who We’re Looking For Successful UMV team members typically have: <ul><li>2+ years of in-person customer service experience </li><li>Experience handling payments or financial transactions </li><li>Strong attention to detail when reviewing documents </li><li>Comfort using multiple computer systems simultaneously (40+ WPM preferred) </li><li>Ability to stay organized and accurate in busy environments </li><li>Willingness to learn complex procedures and accept coaching </li><li>Confidence suggesting additional services when appropriate</li><li>Great interpersonal skills to work as part of a team </li></ul>Preferred backgrounds include: <ul><li>Bank Teller</li><li>Hotel Front Desk </li><li>Car Dealership Title Clerk </li><li>Loan Processing </li><li>Administrative Customer Service </li><li>DMV Experience </li></ul>Minimum Requirements <ul><li>At least 18 years of age </li><li>High school diploma or equivalent </li><li>Valid Alaska driver's license or ID </li><li>2+ years of in-person customer service experience </li><li>Experience using computers to assist customers </li><li>Ability to multitask while maintaining accuracy </li><li>Ability to stand for long periods and lift up to 50 lbs. </li></ul>What You Will Be DoingYou will assist customers with DMV transactions, maintaining high accuracy and professionalism while offering additional services. This position combines the transaction accuracy of a bank teller with the customer service of a hotel front desk professional. Daily responsibilities include: <ul><li>Processing vehicle related transactions and identification services </li><li>Reviewing legal documents to ensure compliance with DMV regulations </li><li>Using multiple computer systems to complete transactions </li><li>Processing payments through a point-of-sale system </li><li>Offering customers additional services beyond the basic DMV transaction </li><li>Working closely with teammates to resolve complex transactions </li></ul>Accuracy & Compliance ExpectationsBecause UMV processes official DMV records: <ul><li>Work is audited internally and by the Alaska DMV </li><li>UMV’s accuracy standard is 98% </li></ul>High performers may qualify for audit accuracy bonuses and advancement opportunities. Schedule <ul><li>Full-time (40 hours per week) with some overtime as needed </li><li>Office hours: Monday – Saturday, 8:45 AM – 6:00 PM </li><li>Sunday is always off </li><li>Second day off varies based on schedule rotation </li><li>Schedules posted monthly </li></ul>Customer volume varies seasonally. Summer months often have twice as many or more transactions than winter months. Compensation Starting Pay: $20 per hour <ul><li>Audit accuracy bonuses </li><li>Incentive bonuses </li><li>Commissions on additional services </li><li>Potential performance bonuses twice per year </li></ul>Benefits <ul><li>Paid Time Off </li><li>Paid Holidays </li><li>Healthcare </li><li>Dental </li><li>Vision </li><li>401k with 4% Company Match </li><li>Paid Training </li><li>Employee Referral Program </li><li>Employee Ownership (Equity) with potential dividend payments </li></ul>Career Growth UMV offers structured advancement opportunities based on performance and experience with potential promotion eligibility within the first 6 months. Position titles include:<ul><li> Customer Service Agent I, II & III </li><li>Senior Customer Service Agent </li><li>Team Lead </li></ul>High performers may have opportunities to advance into Assistant Manager or Branch Manager roles. About UMV Our team operates with our FIERCE values:With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.  <ul><li>Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines​ and tasks. Always go one step further for the clients.  </li><li>Innovative - Creative Solutions - Find, design and create new pathways to success. ​Embrace new opportunities to provide additional services or business lines.  </li><li>Empath - We Care - About our employees​ - About our clients​ - About our Community​ - And about the challenges they all face.  </li><li>Respect - Extend Grace -Honor yourself and others with a ​humble and appreciative demeanor.  </li><li>Consistency - Right Way Always ​- The achievement of a level of performance ​that does not vary greatly in quality over time. ​  </li><li>Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.  </li></ul>How to ApplySubmit: • Resume • At least two professional references for prior managers or supervisorsJoin UMV and help deliver fast, accurate, and friendly DMV services to Alaskans. We exist for one reason and one reason only. To save our clients time. We believe their time has value, and far more value than our small convenience fee. We strive to get our clients in and out in less than five minutes. Sometimes it takes a few extra, if they have multiple things to do, but for tags, titles, registrations, renewals and most common State of Alaska DMV forms, we are the very embodiment of fast, quality customer service.<h3>Salary</h3>Starting at $20.00 per hour<h3>Benefits</h3>Commission pay, Bonus pay, Paid time off, 401(k) matching, Profit sharing, Other, Referral program<h3>Job Type</h3>Full time<h3>Schedule</h3>Day shift, Weekend availability

UMV - Express DMV Solutions

UMV Customer Service Representative - Fairbanks

Auditing

Automotive Sales

Coaching

Computer Skills

Computer Systems

Customer Relations

Customer Support/Service

Detail Oriented

Documentation Review

Driver's License

Fast Food

Financial Transactions

Healthcare

High School Diploma

Interpersonal Skills

Legal Documents

Lift/Move 50 Pounds

Loan Processing

Maintain Compliance

Multitasking

Organizational Skills

Point of Sale (POS) Systems

Problem Solving Skills

Regulatory Compliance

Team Lead/Manager

Team Player

Time Management

Transaction Processing/Management

workstreamftpin

Our team operates with our FIERCE values: With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.  . Sometimes it takes a few extra, if they have multiple things to do, but for tags, titles, registrations, renewals and most common State of Alaska DMV forms, we are the very embodiment of fast, quality customer service.

We are now accepting applications for our May through September season.UMV – Seasonal Customer Service RepresentativeStarting Pay: $20/hour + commissions UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans. This role is ideal for a professional willing to fill a supporting role while also engaging with clients and utilizing computers to complete basic DMV transactions. Success in this role requires attention to detail, a strong focus on teamwork and a commitment to accuracy and compliance.Who We’re Looking For Successful UMV team members typically have: <ul><li>Experience handling payments or financial transactions </li><li>Strong attention to detail when reviewing documents </li><li>Comfort using multiple computer systems simultaneously (40+ WPM preferred) </li><li>Ability to stay organized and accurate in busy environments </li><li>Willingness to support a team effort </li><li>Confidence suggesting additional services when appropriate </li><li>Great interpersonal skills </li></ul>Preferred backgrounds include: <ul><li>In-person customer service experience </li><li>Experience using computers </li><li>Experience working with and supporting a team </li></ul>Minimum Requirements <ul><li>At least 18 years of age </li><li>High school diploma or equivalent </li><li>Valid Alaska driver's license or ID </li><li>Experience using computers to assist customers </li><li>Ability to multitask while maintaining accuracy </li><li>Ability to stand for long periods and lift up to 50 lbs. </li></ul>What You Will Be Doing You will assist the team with additional tasks, engage with clients in the lobby and process basic transactions while maintaining high accuracy and professionalism. This position combines the transaction accuracy of a bank teller with the customer service of a hotel front desk professional. Daily responsibilities include: <ul><li>Supporting the team by taking photos, laminating documents and other tasks </li><li>Processing basic DMV related transactions </li><li>Reviewing legal documents to ensure compliance with DMV regulations </li><li>Using multiple computer systems to complete transactions </li><li>Processing payments through a point-of-sale system </li><li>Offering customers additional services beyond the basic DMV transaction </li></ul>Accuracy & Compliance Expectations Because UMV processes official DMV records: <ul><li>Work is audited internally and by the Alaska DMV </li><li>UMV’s accuracy standard is 98% </li></ul>Schedule <ul><li>May be adjusted for seasonal employees </li><li>Full-time (40 hours per week) with some overtime as needed </li><li>Office hours: Monday – Saturday, 8:45 AM – 6:00 PM </li><li>Sunday is always off </li><li>Second day off varies based on schedule rotation </li><li>Schedules posted monthly </li><li>The length of employment will be between May and September. Employment end date will be determined by customer volume and will be coordinated with the manager. </li></ul>Compensation <ul><li>$20 per hour </li><li>Commissions on additional services </li></ul>Benefits  <ul><li>Sick Leave </li></ul>Career Growth  For high performing individuals, long term employment may be an option if positions are available.  About UMV  Our team operates with our FIERCE values: With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.  <ul><li>Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines​ and tasks. Always go one step further for the clients.  </li><li>Innovative - Creative Solutions - Find, design and create new pathways to success. ​Embrace new opportunities to provide additional services or business lines.  </li><li>Empath - We Care - About our employees​ - About our clients​ - About our Community​ - And about the challenges they all face.  </li><li>Respect - Extend Grace -Honor yourself and others with a ​humble and appreciative demeanor.  </li><li>Consistency - Right Way Always ​- The achievement of a level of performance ​that does not vary greatly in quality over time. ​  </li><li>Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.  </li></ul>We exist for one reason and one reason only. To save our clients time. We believe their time has value, and far more value than our small convenience fee. We strive to get our clients in and out in less than five minutes. Sometimes it takes a few extra, if they have multiple things to do, but for tags, titles, registrations, renewals and most common State of Alaska DMV forms, we are the very embodiment of fast, quality customer service.<h3>Salary</h3>Starting at $20.00 per hour<h3>Benefits</h3>Commission pay, Bonus pay, Flexible schedule, Paid training<h3>Job Type</h3>Full time<h3>Schedule</h3>8 hour shift, Weekend availability, Day shift, Overtime, Other

Customer Service Representative (Seasonal)

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