OTHER

FEED

UNKNOWN

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union.

<br/><div><div><h2>Role</h2><p>Responsible for accurately processing financial transactions and assisting members in the lobby or drive-thru and by phone and email. Provides friendly, professional, and confidential service to members while minimizing wait time. Assists members with a variety of products and services. Works at all branch locations, including contact center, based on the needs of the organization. Daily schedule adjustments can and should be expected.</p></div><div><h2>Major Duties and Responsibilities</h2><div><div><div><strong>30%</strong></div></div><div><div><p>Demonstrates efficiency with financial transactions for shares, checking, and loans; receives funds, posts transactions, and processes withdrawals as requested. Processes redemption for bonds. Verbally confirms intended transactions with members to assure needs are met and errors are minimized. Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Follows established procedures for accepting checks, determining appropriate holds, and negotiating checks on member accounts. Effectively processes shared branching transactions according to Shared Branching Operating Rules and Regulations.</p></div><br/></div><div><div><strong>25%</strong></div><div><p>Obtains member information and inputs or updates information into the core system. Explains and educates members about products and services focusing on benefits from using needs-based conversation skills. Assists with a wide variety of member services including account questions, fraud and dispute issues, and safe deposit boxes. Assist with FSR and manager tasks including loan post close processes such as scanning and filing loan documentation as needed.</p></div><br/></div><div><div><strong>25%</strong></div><div><p>Fills in as an agent in the Member Contact Center. Answers incoming calls and emails and helps maintain a high service level. Exhibits exceptional member service and consistently meets call grading standards.</p></div><br/></div><div><div><strong>10%</strong></div><div><p>Assists other departments with transactions as needed. Performs various administrative tasks including but not limited to scanning, sorting, and filing. Assists with system testing.</p></div><br/></div><div><div><strong>5%</strong></div><div><p>Comply with all company policies, procedures, and service standards. Comply with all applicable laws and regulations.</p></div><br/></div><div><div><strong>5%</strong></div><div><p>All other job responsibilities as assigned by management.</p></div><br/></div></div></div><div><h2>Knowledge and Skills</h2><strong>Experience</strong><p>One year of teller, cash handling, customer service, or related experience required. Experience in sales preferred.</p><strong>Education/Certifications/Licenses</strong><p>High school degree or GED required.</p><strong>Interpersonal Skills</strong><p>A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions.</p><strong>Other Skills</strong><p>Must be bondable Good written and oral communication skills Time management skills Ability to prioritize and multitask Logic and reasoning skills Attention to detail Microsoft Office</p></div><div><h2>ADA Requirements</h2><strong>Physical Requirements</strong><p>Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.</p><strong>Working Conditions</strong><p>Must be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise.</p><strong>Mental and/or Emotional Requirements</strong><p>Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.</p></div></div><p><em>Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</em></p><p><strong>ASE Credit Union is an Equal Opportunity Employer</strong></p><br/><br/><b><i>Job Posted by ApplicantPro</i></b><i></i><br/>

ASE Credit Union

Utility Teller

Accounting Close

Administrative Skills

Americans with Disabilities Act (ADA)

Bond Market

Calculators

Call Centers

Communication Skills

Computer Terminals

Copying Machines

Credit Union

Customer Support/Service

Detail Oriented

Diversity

Establish Priorities

Financial Transactions

Keyboards

Loan Documents

Loans

Mathematics

Microsoft Office

Multitasking

Negotiation Skills

Office Equipment

Presentation/Verbal Skills

Procedure Development

Regulations

System Test

Telephone Skills

Time Management

Transaction Processing/Management

Writing Skills

Talent Acquisition

ADAPTED_NOW

Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree. Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Take the next step toward your new career today!<br/>Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone of the largest employee-owned banks in the country!<br/>Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:<br/> * Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.<br/> * Processing transactions, opening accounts, and performing account maintenance.<br/> * Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.<br/> * Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.<br/><br/><br/>Minimum Qualifications/Experience:<br/>· 3 years of relevant and transferrable sales and/or customer service experience;<br/> OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience;<br/> OR a Bachelor’s degree.<br/>· Previous instore banking experience is preferred, but not required.<br/>· Must be positive and engaging.<br/>Formal Education & Certification:<br/>· High School Diploma or equivalent required.<br/>Work Status:<br/>· Full-time.<br/>Supervisory Responsibility:<br/>· No.<br/>Travel:<br/>· Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.<br/>Working Conditions:<br/>· Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.<br/>Disclaimer:<br/>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.<br/>Woodforest is an Equal Opportunity Employer, including Disability and Veterans. <br/><br/><strong>Job:</strong><strong>Branch Banking* <br/><br/></strong>Organization:<strong></strong>Alabama* <br/><br/><br/><strong>Title:</strong> *Teller Retail Banker* <br/><br/><strong>Location:</strong> *Alabama-Montgomery* <br/><br/><strong>Requisition ID:</strong> *073258*

Woodforest National Bank

Teller Retail Banker

Bank Management

Banking Services

Equipment Maintenance/Repair

Knowledge Base

Lift/Move 30 Pounds

Marketing

Needs Assessment

Problem Solving Skills

Resolve Customer Issues

Retail

Sales

Willing to Travel

Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments.

<p><strong>GENERAL FUNCTION:</strong></p><ul><li style="color:#000000">This position is the Customer Ambassador for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them. </li><li style="color:#000000">Performs primarily in teller role, but has secondary responsibilities in new accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments. Promotes and advises on the bank's products and services and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. </li></ul><br/><p><strong>MAJOR DUTIES AND RESPONSIBILITIES:</strong></p><ul><li style="text-align:justify;color:#000000">Provides quality customer service through courteous and accurate handling of transactions. </li><li style="color:#000000">Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing. </li><li style="color:#000000">Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.</li><li style="color:#000000">Accurately balances assigned cash drawer.</li><li style="color:#000000">May serve as Vault Teller or Vault Teller Backup. </li><li style="color:#000000">May be responsible for operating and balancing a Teller Cash Recycler (TCR).</li><li style="color:#000000">Ensures compliance with all internal controls and policies and procedures</li><li style="color:#000000">Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts</li><li style="color:#000000">Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses. </li><li style="color:#000000">Completes all required monthly and quarterly training.</li><li style="color:#000000">Accurately processes and/or reports the following as outlined in established branch procedures:<ul><li style="color:#000000">Garnishments, tax levies, subpoenas, etc.</li><li style="color:#000000">Counterfeit Currency Report.</li><li style="color:#000000">Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)</li><li style="color:#000000">Night deposit logs.</li><li style="color:#000000">Balancing and reporting of the negotiable instrument log.</li></ul></li><li style="color:#000000">Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.</li><li style="color:#000000">Receives deposits and ensures that all accounts are properly processed.</li><li style="color:#000000">Establishes retirement accounts, and makes arrangements for direct deposits.</li><li style="color:#000000">Completes arrangements and documents for special services such as exchanges of foreign currency.</li><li style="color:#000000">Carries out the financial institution's client retention strategies.</li><li style="color:#000000">Proactively prospects for new business.</li><li style="color:#000000">May serve as Publicity Coordinator and/or Digital Champion.</li><li style="color:#000000">Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists.</li><li style="color:#000000">Opens and closes office by following established security procedures.</li><li style="color:#000000">Represents the financial institution in community affairs and civic organizations.</li><li style="color:#000000">Performs any other duties assigned by the supervisor.</li></ul><br/><p><strong>JOB QUALIFICATIONS</strong></p><ul style="list-style-type:disc"><li style="color:#000000">High school graduate or equivalent.</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.</li><li style="color:#000000;font-family:'times new roman' , serif;font-size:11pt">Ability to interact with customers in a professional and friendly manner.</li></ul><br/><br/>

Teller Jobs in Montgomery, AL

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Teller Jobs in Montgomery, AL

Utility Teller ASE Credit Union

Teller Retail Banker Woodforest National Bank

Universal Banker I CB&S Bank

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