POSITION HIGHLIGHTS** + Supervise staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmation + Train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action **PRIMARY JOB RESPONSIBILITIES** + Assist the Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payroll + Assist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goals + Ensure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactions + Investigate complaints and initiate corrective action + Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies + Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reports + Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave) **REQUIREMENTS** Bachelor's degree in business, public relations, or related field AND two years of experience in management or supervision in a health care setting. **WORK SCHEDULE** + 100% FTE + Variable Shifts **DEPARTMENT DESCRIPTION** Airlift Northwest is the region's premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system.