ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, parti cularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations. Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms.