Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchangeThrough engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interactionPromote wellness concepts that embody well-rounded healthy and safe lifestyleObtain and maintain national personal training certification, and continuous education on formatsMaintain needed CECs, certification requirement, and ongoing trainings neededAdhere to the format and certification requirements while trainingEmbody sensitivity and patience in dealing with diverse membership and wellness levels; avoid intimidated wellness environmentCoach and encourage members to meet their wellness goalsMaintain administrative responsibilities including recording appointments and ongoing communication for supervisorMonitor, clean, and inspect equipment regularly; report any challenges or concernsAdhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interactionLeader in handling conflict, concerns, member frustrations, and unusual center situationsInforming proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)Focus on quality experiences and engagement within programs, services, and activitiesPromotes a professional image and maintains a clean and safe environment at all times. The primary function of the Personal Trainer will be to highly engage with members, guest, and program participants by providing/training high quality, appropriately challenging, and fun exercise routines to meet the needs of the individual including 1-on-1 training, partner training, small/medium/large group training, and also providing a safe and welcoming environment.