Network Incident Management Quality Assurance Lead CACI International IncNetwork Incident Management Quality Assurance LeadSterling, VA$120,800–$265,800 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service delivery.
Network Incident Management Quality Assurance Lead CACINetwork Incident Management Quality Assurance LeadSterling, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service delivery.
Gnoc Tier II Incident Management Technician Leidos Holdings Inc.Gnoc Tier II Incident Management TechnicianSpringfield, VA$73,450–$132,775 / yearTechnicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Security Incident Responder Akamai Technologies, Inc.Security Incident ResponderRichmond, VA$53,600–$96,400 / yearFor US based candidates only - the base salary for this position ranges from $53,600 - $96,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
NewSenior Manager, Service Desk EverfoxSenior Manager, Service DeskHerndon, Virginia$163,900–$198,300 / yearThe manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business stakeholders to deliver high‑performing IT services that meet organizational and regulatory requirements. Strong understanding of ITIL practices including Incident, Problem, Change, Request, Knowledge, and Service Level Management.• Experience leading major incidents, root‑cause analysis, and improvement initiatives.•
GNOC Tier II Incident Management Technician LeidosGNOC Tier II Incident Management TechnicianSpringfield, VirginiaFebruary 18, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.
Help Desk Specialist Manager AMERICAN SYSTEMSHelp Desk Specialist ManagerArlington, VirginiaFull timeThe role trains and coaches help desk personnel, monitors service levels and customer experience, serves as an escalation point for critical or unusual issues, and uses performance data, post-incident reviews, and root-cause analysis to improve service quality. Through disciplined use of information technology service management processes and tools, the Help Desk Specialist Manager promotes timely restoration of service, accurate ticket handling, effective knowledge transfer, and continual service improvement.
Integration Service Delivery Manager ManTechIntegration Service Delivery ManagerHerndon, VAManage the 24x7x365 Enterprise Operations Center, utilizing enterprise monitoring tools (e.g., Oracle Enterprise Manager, Splunk, SolarWinds) to proactively identify and resolve issues before they impact end-users. This leader will ensure Total Ticket Ownership (TTO) across all tiers, manage critical incident response, and oversee the availability of servers, networks, and automated monitoring tools (e.g., Splunk, SolarWinds).
ITSM Change Manager Amatriot Group, LLCITSM Change ManagerGlen Allen, VA$89,000–$110,000 / yearThe ITSM Change Manager is responsible for overseeing, managing, and improving the IT Change Management process, ensuring that changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. Lead Change Advisory Board (CAB) meetings using CAB Workbench, ensuring that all changes are properly evaluated and approved by relevant stakeholders.
Enterprise IT Service Manager CACIEnterprise IT Service ManagerHampton, VirginiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Facilitate collaboration between geographically separated teams - Providing continuous process improvement through incident management and problem management - Serves as a liaison between technology infrastructure, business stakeholders, and end users.
Cloud Operations Manager / O&M Service Delivery Manager Applied Information SciencesCloud Operations Manager / O&M Service Delivery ManagerReston, ConnecticutThe ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
Enterprise IT Service Manager CACI International Inc.Enterprise IT Service ManagerHampton, VA$68,400–$143,700 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Facilitate collaboration between geographically separated teams- Providing continuous process improvement through incident management and problem management- Serves as a liaison between technology infrastructure, business stakeholders, and end users.
Help Desk Manager Quadrant, Inc.Help Desk ManagerHerndon, VAEnsure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Service Center Manager CACIService Center ManagerArlington, VirginiaMinimum of seven years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
IT Help Desk Manager IntelliDyne Jobs for VeteransIT Help Desk ManagerHerndon, VAIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment.
NewEnterprise IT Operations Manager UnissantEnterprise IT Operations ManagerAshburn, VAFull timePartner with senior business and technology stakeholders to identify, prioritize, pilot, and implement practical automation, analytics, and AI-enabled use cases for service desk optimization, workflow automation, knowledge management, reporting, employee productivity, and business-process improvement. Essential Duties and Responsibilities:Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and coordination of network, cloud, and infrastructure services.
Service Center Manager CACI International IncService Center ManagerArlington, VA$70,800–$148,600 / yearMinimum of seven years of technical experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Deputy Program Manager Quantum SkyDeputy Program ManagerArlington, Virginia$150,000–$175,000 / yearFull timeExtensive ITSM operations experience managing incident, request, problem, change, configuration, knowledge, and service-level processes; lead cross-functional teams across telephony/AV, NOSC, network infrastructure, enterprise applications (on-prem and Azure IL-5), SaaS platforms, service desk, and knowledge management to ensure cohesive operations, rapid incident response, and support for geographically dispersed teams—including shift coverage, surge support, and subcontractor personnel. Demonstrated experience delivering Department of War enterprise IT services, including service desk, infrastructure, network, cloud, cybersecurity, and end-user support; ability to align workstreams and assigned tasks with the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP), maintaining a disciplined cadence of compliance reviews and timely remediation of deficiencies.
NewIT Manager Manufacturing & ITAR Compliance Quadrant, Inc.IT Manager Manufacturing & ITAR ComplianceSterling, VAManage day-to-day operation of networks, servers, endpoints, cloud environments, and telecom systems across U.S. Own IT asset lifecycle management, including procurement, provisioning, maintenance, and secure decommissioning of hardware and software. Configure systems, cloud environments, and data storage in accordance with export control and CMMC/NIST 800-171 requirements defined by Compliance, including for any government-furnished or CUI data.
IT Manager – Manufacturing & ITAR Compliance Quadrant IncIT Manager – Manufacturing & ITAR ComplianceSterling, VAManage day-to-day operation of networks, servers, endpoints, cloud environments, and telecom systems across U.S. Own IT asset lifecycle management, including procurement, provisioning, maintenance, and secure decommissioning of hardware and software. Configure systems, cloud environments, and data storage in accordance with export control and CMMC/NIST 800-171 requirements defined by Compliance, including for any government-furnished or CUI data.