What You’ll Do Order Processing & Data Entry - Accurately enter customer purchase orders into the ERP system - Review orders for part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels - Update customer orders when approved changes are received - Maintain accurate customer, order, and part information - Complete routine data-entry and record-maintenance tasks - Identify missing or conflicting information and obtain clarification - Maintain organized electronic records of customer orders and communications Customer Portal Monitoring - Monitor assigned customer portals, shared inboxes, and communication channels throughout the day - Review and process new purchase orders, order changes, customer requests, and notifications - Download and properly store customer documents and information - Complete routine portal acknowledgments and updates - Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, and other non-routine issues Customer Communication & Support - Respond professionally and promptly to routine customer questions and requests - Provide order acknowledgments, shipment information, and order-status updates - Research order status using company systems and internal resources - Coordinate with internal departments to obtain accurate information - Maintain clear records of customer communication and follow-up commitments - Follow open requests through completion - Escalate complex, sensitive, or unresolved concerns when needed - Internal Team Coordination You’ll work closely with: Production Planning Shipping Quality Estimating Purchasing Customer Success You’ll help gather accurate information, communicate customer requests, support order administration, maintain documentation, and assist with customer and new-part onboarding activities. What We’re Looking For: - Required Qualifications - High school diploma or equivalent - Strong attention to detail and commitment to accuracy - Ability to enter and review data efficiently - Clear and professional written and verbal communication skills - Strong organizational and time-management skills - Ability to manage multiple tasks and priorities - Basic proficiency with Microsoft Outlook, Excel, and other computer systems - Willingness to learn manufacturing terminology, customer requirements, and internal processes - Ability to ask questions, accept feedback, and escalate issues appropriately - Ability to work independently and as part of a team Preferred Qualifications - 2+ years of experience in customer service, order entry, administrative support, or data entry - Manufacturing or business-to-business experience - Experience with an ERP system, customer portal, CRM, or order-management system - Familiarity with purchase orders, part numbers, order acknowledgments, or shipping documentation - The Ideal Candidate We're looking for someone who is: - Accurate – You pay attention to the details and verify information before completing your work.