Responsibilities include receiving and managing incidents and service requests, performing hands-on troubleshooting, supporting Windows workstations and peripherals, and assisting with Microsoft applications, IBM iSeries environments, hospitality and gaming applications, guest connectivity, Wi-Fi, and printing services. The analyst will deliver Tier 1 and Tier 2 support, troubleshoot hardware, software, and connectivity issues, manage incidents and service requests, and coordinate with internal teams, vendors, and on-call resources.