UNKNOWN

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OTHER

Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs. Manage the training process for hourly shift leaders and management team members by conducting restaurant operations training, administering and scoring tests, establishing and executing management training schedules, maintaining training files, and communicating trainee status and certification review to market management and the People Department.

Summary  Manage and assume responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is  accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations  including the execution of all Company policies, procedures, programs and systems. Train hourly shift leaders and management candidates in Papa John’s training programs. Ensure  compliance with all federal, state and local laws and ethical business practices.  Essential Duties and Responsibilities include the following. Other duties may be  assigned.  <ul><li>Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook. Partner with market leadership to execute the training process for operational rollouts and assist in the development and deployment of special projects, new initiatives, and new restaurant openings.  </li><li>Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.  </li><li>Manage the training process for hourly shift leaders and management team members by conducting restaurant operations training, administering and scoring tests, establishing and  executing management training schedules, maintaining training files, and communicating trainee status and certification review to market management and the People Department.  Coordinate and partner with market leadership to conduct new team member orientation (NTO).  </li><li>Manage sales goals against budget and prior year by exemplifying and training team members on prompt and friendly customer service; build check averages by training team  members on suggestive selling, brand and product knowledge and local store marketing. Seek additional sales through traditional and non-traditional methods by executing creative  local restaurant marketing and creating a positive presence in the community.  </li><li>Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the  PROFIT System. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary. Support and assist market leadership in the mentoring of restaurant management team members regarding sound business practices and financial controls.  </li></ul>Position Qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of  the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.  <ul><li>Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved,  weighing options, and evaluating alternatives; maintains objective attitude; approaches  situations and problems systematically; uses observation, experience, reflection, and/or  reasoning to drive business forward.  </li><li>Customer Focused: Commits to meeting the needs and expectations of the organization’s  internal and external customers; builds and maintains a customer base; delivers a high level  of customer service; searches continually for ways to increase customer satisfaction (i.e.,  customer feedback).  </li><li>Developing Team Members: Directs and motivates others, provides timely and specific  feedback, changes coaching style to fit individual needs, assesses strengths and  development needs of team members and provides opportunities for growth.  </li><li>Flexibility: Adapts and changes course of action when appropriate; effectively transitions  from task to task; deals well with unresolved situations, frequent change, delays, or  unexpected events; maintains objectives amidst shifting priorities.  </li><li>Initiative: Takes action proactively; addresses issues or opportunities without supervision;  focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm,  and a “can-do” attitude.  </li><li>Leading Team Members: Provides clear direction and sets priorities to accomplish desired  actions and results; seeks talented and skilled people to build high performing teams; keeps  team members informed, ensures their needs are met, and removes barriers; delegates  responsibility and empowers team members to do their jobs.  </li><li>Managing Execution: Manages multiple projects and effectively prioritizes tasks,  responsibilities, and goals; uses goals to guide actions and creates detailed action plans;  organizes and schedules people and tasks; utilizes resources effectively to meet goals.  </li><li>Teamwork: Works cooperatively with others to accomplish business goals and objectives;  asks others for their ideas and opinions; supports team’s decisions; contributes to the  team’s efforts.  </li></ul>Functional Skills   Strong presentation and facilitation skills   Ability to develop and follow training plans   Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis   Cash management skills   Familiar with standard training concepts, practices and procedures  Education and/or Experience  <ul><li>High school diploma or GED  </li><li>Serv-Safe/Local or State Food Service Certification required  </li><li>Certified in Papa John’s Management Training Program  </li><li>Certified in Papa John’s Training General Manager Program  </li><li>Successful track record as a general manager with Papa John’s International  </li><li>Two years successful restaurant management or supervision experience with salary progression  </li></ul>Physical Demands. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.  Work Environment. While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals. Additional Information  <ul><li>Must have recommendations from immediate supervisor; operations vice president has final approval  </li><li>Must be 18 years of age or older  </li><li>Must have reliable transportation  </li><li>Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise  </li><li>Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery  </li><li>Ability to manage with no supervision  </li><li>Bilingual in certain markets  </li><li>Work with phones, computers, fax machines and copiers  </li><li>Exempt, salaried position  </li><li>Employment is contingent upon satisfactory results of a background check</li></ul>Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.<h3>Salary</h3>$14.00 - $18.00 per hour<h3>Benefits</h3>Flexible schedule, Paid time off, Health insurance, Vision insurance, Dental insurance, 401(k), Employee discount, Mileage reimbursement, Paid training<h3>Job Type</h3>Full time, Part time

Papa Johns

Training General Manager

Administrative Skills

Budget Management

Budgeting

Business Practices

Cash Management

Coaching

Copying Machines

Corporate Policies

Credit Analysis

Customer Relations

Customer Satisfaction

Customer Support/Service

Customer/Client Research

Develop and Maintain Customers

Disciplinary Action

Establish Priorities

Fax Machines

Federal Laws and Regulations

File Maintenance

Financial Analysis

Financial Control

Financial Trend Analysis

Food Delivery

Food Services

High School Diploma

Inventory Levels

Inventory Management

Lift/Move 50 Pounds

Loyalty Programs

Maintain Compliance

Maintenance Services

Manual Dexterity

Market Share

Marketing

Member Orientation

Mentoring

Multilingual

Multitasking

Needs Assessment

Operational Improvement

Operations Management

Operations Processes

Options Analysis

Performance Reviews

Physical Demands

Preventative Maintenance

Problem Solving Skills

Process Management

Profit & Loss

Project/Program Management

Quality Metrics

Reconciliation

Restaurant

Safety Standards

Sales

Sales Forecasting

Sales Management

Staff Development

State Laws and Regulations

Team Lead/Manager

Team Player

Time Management

Training Program

Training/Teaching

User Documentation

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With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Skills and Demands: · Ability to work various shift times to include days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Profit-Sharing Opportunity Welcome to Love’s! At Love’s, our Operations Managers assist/oversee daily operations to drive efficiency, quality, and customer satisfaction. Responsibilities include leading a team, managing processes, and executing strategies to grow sales and meet organizational goals. With opportunity as our greatest benefit and having a supportive team environment, this role is perfect for driven individuals looking to make an impact. Job Functions: · Hands-on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care. · Ensure a safe, clean, and well-maintained facility through restroom and shower cleanliness, facilities, equipment maintenance, and safety checks. · Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards. · Assist the General Manager with proper task execution and completion, schedule and cash integrity, and complete daily, weekly, and monthly reporting. · Understand financial reporting to include analyzing profit and loss statements and affecting changes to capture and capitalize on opportunities. · Collaborate with managers in the efforts of talent acquisition. Requirements: · 2+ years in retail, travel stop or c-store, big box, grocery, or department store management. · 2+ years managing operations with an annual sales volume of $2+million. · 2+ years affecting and deciphering budgets and P&L statements. · 2+ years supervising and training 5-10+ employees. · Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical. Skills and Demands: · Ability to work various shift times to include days, afternoons, evenings, nights, occasional overnights, weekends, and holidays. · Excellent communication and interpersonal skills with a customer satisfaction focus. · Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment. · Strong organizational and multitasking abilities with attention to detail. · Effective teamwork skills. · Ability to navigate various computer programs, systems, and technology tools as part of daily operations. · Must be able to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. EOE-Protected Veterans/Disability

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Training General Manager Papa Johns

General Manager in Training - Retail Love's Travel Stops & Country Stores

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