Provide assistance to taxpayers in person, by phone, or mail by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR) (sales, withholding, income, county innkeepers, food and beverage, motor corporations, motor fuel and special taxes); Audit various Department of Revenue tax returns and contacts taxpayers. Role Overview: The Tax Call Center CSR (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration.