The incumbent is expected to be proficient and have strong working knowledge in the following competencies with monitoring, maintenance, support, and troubleshooting services for the Department's online software productivity solutions, Cloud solutions and service providers, identity management and authentication services, firewall services, Wide Area Network (WAN), Local Area Network (LAN), Network Access Control systems (NAC), Web Application Firewall (WAF), wireless controller and access points, protection and management solutions, network switches, and server virtualization services. ITSD provides IT services to over 2,000 employees in eight major program areas as well as executive and administrative staff distributed over 100 locations throughout the state including district and field offices in 32 counties, two extraterritorial offices in Hawaii and Arizona, and 16 agricultural stations at the state's borders.