Madison & St Clair Counties, IL13 days ago
Engage riders in respectful, supportive conversations to assess needs and build trust• Screen individuals for behavioral health, substance use, and social service needs• Provide crisis intervention, de-escalation, and brief counseling in a non-clinical setting• Offer problem-solving support and skill-building to help individuals navigate challenges• Connect riders to appropriate services, including transportation to community resources when needed• Work alongside a partner and collaborate with transit staff, security, and community agencies• Maintain accurate and timely documentation in electronic systems• Respond calmly and effectively in high-stress or potentially volatile situations• Promote trauma-informed, recovery-oriented care focused on respect, empowerment, and wellness. In this unique, non-clinical role, you will work directly with riders on MetroLink trains and at transfer stations across Illinois and Missouri, helping connect individuals to critical behavioral health and community resources.