Responsibilities • Clienteling: Proactively maintains a relationship with our Canyon Ranch customer base and makes/books sales including: Answer incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents; Answer inbound calls while using active listening skills in a consultative selling approach to assess the customer's needs and confidentially curate a value-based offer that focuses on the customer's intentions; Meet or exceed the required sales goals as set by management. Primarily responsible for selling Canyon Ranch property stays, Designed Experiences, and services to potential guests, along with thoughtfully designing and curating guest experiences by matching guest interests with the perfect combination of services, activities, and lectures.