Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.What You'll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. What We're Looking ForPassion for excellence in client service, including proactive anticipation of needsNative GDS expertise in Sabre or AmadeusProfessional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independently / with supplierTeamwork and openness to feedbackOur Traveler Care team is a 24/7 operation.