Coordinates data collection, statistics, performance improvement activities, and Medical Staff related issues related to the ER CommitteeResponsible for assessing staff performance with Medication Reconciliation and providing remediation or progressive discipline where indicatedResponsible for assessing staff performance with hand hygiene compliance and participating in compliance rounds as requested by Infection Prevention Director. Improves patient and/or customer satisfactionResponds to customer requests and concerns in a timely and effective mannerUtilizes customer satisfaction data to develop and anticipate customer service systemsMeets/exceeds customer expectations so that the customers select and recommend Heywood Healthcare as their primary source of healthcare.