Lead and promote system-wide and OU-based best practices related to care management resources, continuity of care, disease management, and clinical outcomes of all case management and social services in both inpatient and outpatient settings. General knowledge of the health benefits business, clinical issues, market trends, medical management, medical care delivery systems, utilization management, quality management, contracting, benefits interpretation, provider relations and government rules and regulations impacting potential health care reimbursement.