Provide exceptional customer service by serving as a first point of contact for inbound leads and customer questions, responding to inquiries, supporting project clarification requests, maintaining customer interaction records, and proactively communicating project updates, delivery timelines, and changes that may impact expectations. The Inside Sales Representative will play a key role in supporting Mattr's Xerxes sales team by managing incoming opportunities from initial inquiry through quotation, helping ensure customer needs are understood, project requirements are assessed, and timely, accurate proposals are delivered.