These duties may include: Answering incoming phone calls, Processing incoming and outgoing mail, Filing of paperwork and documents, Faxing, scanning and indexing documents, Assisting in a back-up capacity for Regional Operations staff, in greeting/screening individuals coming into the office and asking questions to determine needs and referring to appropriate employee, unit or office for services. To qualify, you must have training, education or experience in office and administrative support work that demonstrates: competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks.