Performs assigned duties necessary to provide support to the Engineering and Construction Division, performing site visits, and assisting with design work; Performs filing, typing, records retention; copying; compiling research and/or data collection and entry; scanning; report writing; answering phones and customer service; Prepare written correspondence to various external agencies, communicate with the public regarding complaints, concerns and requests for information; May be required to coordinate and direct activities of other staff members on project related work; Performs other duties as assigned. Knowledge of City policies and procedures; Knowledge of Microsoft Office Suite; Possess excellent oral and written communication skills; Ability to present oneself in a professional manner and maintain working relationships with City administration, Public Officials, other employees, and the general public.